UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Renew Subscription Won’t Work
- This topic has 15 replies, 5 voices, and was last updated 3 years, 3 months ago by Bryle Crodua.
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November 25, 2020 at 4:58 pm #733105KermitParticipant
When I add my previous purchase to the cart, it tells me it’s added it, but there’s nothing in the cart. I want to take advantage of your current offer, but this won’t work. Help! (thanks!)
November 25, 2020 at 4:58 pm #733106KermitParticipantThis reply has been marked as moderator-only.November 26, 2020 at 1:56 am #733925Bryle CroduaModeratorHi,
You can purchase a new subscription and just make sure you are logged in to your UpdraftPlus.com account so your license gets automatically adjusted.
If you have any further questions, please don’t hesitate to reply here.
Regards,
BryleNovember 26, 2020 at 7:46 pm #734876KermitParticipantYou’re not offering a two year subscription now so I can’t just buy it again and get the discount on it.
November 27, 2020 at 3:29 pm #735833Bryle CroduaModeratorHi Kermit,
I’m afraid you can only purchase 1 year subscription with the coupon.
Thanks,
BryleNovember 27, 2020 at 4:40 pm #735934kolleenParticipantI used the code and was charged full price. I also had two subscriptions that it didn’t add on to, it started a new one. This is crazy! I should have three years now but I have 3 concurring subscriptions. Please fix this!
November 27, 2020 at 4:43 pm #735935KermitParticipantBryle, well, that’s not obvious from the promotion. I wanted to renew my two-year subscription with this promotion which it’s not letting me do, but the promotion suggests I can renew with it.
November 27, 2020 at 7:12 pm #736127DouglasParticipantThere is a problem with the renewal system. When I tried to renew my Enterprise account, it would not accept the coupon code: fortyoffrenewal
It also displayed the message: Sorry, this coupon is not applicable to selected products.
I entered this right from my orders page, clicking on “renewal”. There was even a drop down item for the fortyoffrenewal when I clicked on the coupon box. Hopefully you can rectify this shortly.
November 27, 2020 at 10:25 pm #736344RaduParticipantSame problem here, trying to renew, but the full price license is added to the shopping cart…
November 28, 2020 at 7:01 am #736642Bryle CroduaModeratorHi Kermit,
What the message you’ve seen says is correct: our birthday offer from 1 year ago is no longer directly on sale. To purchase a new licence for UpdraftPlus Premium, please go here: https://updraftplus.com/shop/updraftplus-premium/.
Regards,
BryleNovember 28, 2020 at 7:02 am #736643Bryle CroduaModeratorHi Douglas,
Could you please provide us your UpdraftPlus email?
You can tick the box ‘set as private reply’.Regards,
BryleNovember 28, 2020 at 7:02 am #736645Bryle CroduaModeratorHi Radu,
Could you please provide us your UpdraftPlus email?
You can tick the box ‘set as private reply’.Regards,
BryleNovember 29, 2020 at 4:29 pm #742016DouglasParticipantThis reply has been marked as private.November 30, 2020 at 1:28 am #742435Bryle CroduaModeratorHi Douglas,
We’ve checked your account and it shows that your licences are set to expire on July 17, 2021.
You can check our renewal guide here https://updraftplus.com/renewing-updraftplus-purchase/.Regards,
BryleNovember 30, 2020 at 4:04 pm #743179RaduParticipantThis reply has been marked as private. -
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