Renewal Notification (Subscription)

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 16, 2020 at 10:21 pm #496035
    mahler
    Participant

    I am currently seeing a renewal notification on my sites, despite being on an automatic subscription. Should this be occurring?

    January 20, 2020 at 11:10 am #497972
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the delay.

    We are unable to pull up an account, could you provide us your UpdraftPlus account email?

    Regards,
    Bryle

    January 21, 2020 at 9:38 am #498613
    mahler
    Participant
    This reply has been marked as private.
    January 21, 2020 at 3:59 pm #498822
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the confusion.

    I can confirm that you have a subscription with UpdraftPlus Premium and would automatically renew on February 8, 2020.
    Our system does notify you regarding this in case you do not wish to proceed with the renewal.

    Regards,
    Bryle

    January 22, 2020 at 12:59 am #499133
    mahler
    Participant

    The issue is that the plugin is installed on sites where other administrators do not need to see the warning. Perhaps there should be a setting to limit the notification to selected administrators.

    January 22, 2020 at 1:22 am #499144
    sanjay-9681
    Participant
    This reply has been marked as private.
    January 22, 2020 at 5:58 pm #499620
    Bryle Crodua
    Moderator

    Hi @mahler,

    I will send you feedback to our development team.


    @sanjay    , please send us a request using this form – https://updraftplus.com/paid-support-requests/

    Thanks,
    Bryle

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