Site licences

[Red CloudParticipant]

Good morning,

I upgraded from Business to Agency this morning. When I did, at least one domain I own was randomly added to the licence list (https://www.badfakes.com), and it seems like another was removed (https://www.bluethundermining.com/). How can I fix this?

Prior to the upgrade, I was able to remove licences manually. Once I upgraded, the “reset” button went missing and I have no option to assign/remove licences. How can I fix this?

Also, I’m getting this text: “You have 19 available licences (total unexpired licences: 25)”. Shouldn’t I have a total of 35 licences with the Agency plan? Are there more sites that got assigned licences that I can’t see? How can I access the full list of licensed sites?

[Bryle CroduaModerator]

Hi,

To check further on this, could you provide us your UpdraftPlus account email?

Regards,
Bryle

[Red CloudParticipant]

Hi,
Thank you for your response.
Here is an email associated with an account.
Email:[email protected]. Please let me know if any further info required.

Also, I did BackUp recently and again having a problem. Please also provide solution with this Updraft error.
Here is the log file: https://drive.google.com/file/d/1P0kxugV3-MTGpUfgcU66XLXO9LfPyfqV/viewhttps://drive.google.com/file/d/1P0kxugV3-MTGpUfgcU66XLXO9LfPyfqV/view

Thank you.

[Red CloudParticipant]

Hi there,
I am following up on my issues. Please look into it and provide solution.

Thanks!

[Bryle CroduaModerator]

Hi,

Apologies for the delay.

I have adjusted your licenses now.

Please can you share to us again the backup log so we can investigate the cause of the issue?

Regards,
Bryle

[Red CloudParticipant]

Hi,
Yes, I see licenses are now fixed: thank you for that!

Here is my backup log link:
https://drive.google.com/file/d/1P0kxugV3-MTGpUfgcU66XLXO9LfPyfqV/view

Please let me know if you need any further information.

Best,
Ashish.

[Bryle CroduaModerator]

Hi,

The backup appears to be timed out or killed off.

Can you try reducing the split archive size further down to 25Mb?

Regards,
Bryle

[Red CloudParticipant]

Hi Bryle,
I hope you are doing well!

As mentioned earlier I reduced the split archive size further down to 25Mb. But it seems that is also not helping.

Here is RECENT LOG link: https://drive.google.com/file/d/1CipzwWN5ivDwrzm8UUZiErw4unu8CdMt/view

I am tried backup on all platforms (OneDrive, Google Drive, Web Server, on site itself), but none worked. It takes TOO LONG and after that unsuccessful.

PLEASE FIX THIS PROBLEM!

Thanks,
Ashish.

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