Split: Update licence issue

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  • December 11, 2018 at 5:49 pm #327071
    coopman
    Participant

    I am experiencing this exact same issue. Can you look into my account as well?

    December 12, 2018 at 6:03 pm #327321
    Dee Nutbourne
    Moderator

    Hi @coopman,

    Apologies, it appears that your purchase was not registered as a renewal.

    I have adjusted your licences to correctly reflect the renewal now.
    You should now be able to update.

    Best Wishes,
    David N

    December 12, 2018 at 8:23 pm #327382
    coopman
    Participant

    That took care of it. Thank you!

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