The backup is being aborted

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    Posts
  • October 22, 2021 at 3:06 pm #1255225
    carolyn2
    Participant

    I was able to get my site to backup using 100MB size in the “expert settings”.
    I agree that it seems something is STILL WRONG. It took forever (almost 5 hours) to complete the backup with numerous resumptions.
    It uploaded a whopping 1716 files to the dropbox!!! The October backup had 176 in the dropbox when set at 500MB.
    The .zip files and .zip.list.tmp files were all left on the local server in the updraft folder.

    How can you test if your backup is usable?

    October 22, 2021 at 3:11 pm #1255231
    carolyn2
    Participant
    This reply has been marked as private.
    October 22, 2021 at 3:54 pm #1255261
    zharley.dude
    Participant

    I received an updated backup.php file from Updraft this morning.
    After applying it, & the host fixing SSL, & me enforcing SSL in WP, I was
    able to completely backup 15gb of all files, to 4,024 sized files (*quickly),
    and after downloading them, was able to open them with no problem.

    This has fixed my major backup issues completely, and I suspect a
    restore will work fine also.

    *https://drive.google.com/file/d/1xJAsEOgY746XbInM_9UeRYGUHVetS_Cp/view?usp=sharing

    October 22, 2021 at 3:55 pm #1255262
    zharley.dude
    Participant

    October 22, 2021 at 5:59 pm #1255347
    carolyn2
    Participant

    Thanks for the update zharley.dude and the light at the end of the tunnel. I hope Updraft sends me an updated backup.php as well.

    October 26, 2021 at 2:01 pm #1258193
    Bryle Crodua
    Moderator

    Hi,

    We have already released a new version with the fix of the backup.php. Please update and let us know if it fixes any current issue.

    Thanks,
    Bryle

    October 26, 2021 at 6:23 pm #1258376
    Vanessa
    Moderator

    Hi,

    Could you install the latest version of UpdraftPlus (2.16.63) and then try the backup again?

    October 28, 2021 at 8:11 pm #1260239
    carolyn2
    Participant
    This reply has been marked as private.
    October 29, 2021 at 10:51 am #1260688
    Bryle Crodua
    Moderator

    Hi @carolyn2,

    Please can you reduce the split archive size to 25mb? It appears that the backups gets timeout.

    Thanks,
    Bryle

    November 2, 2021 at 4:55 pm #1263992
    carolyn2
    Participant
    This reply has been marked as private.
    November 3, 2021 at 12:18 pm #1264616
    Bryle Crodua
    Moderator

    Hi @carolyn2,

    Apologies for the late reply.

    Please can you try wiping out UpdraftPlus settings in the “Advance Tools” tab. Then reconfigure your UpdraftPlus settings again and run a test backup. If the issue perists, please send us a copy of the backup log and I will ask our developers to investigate further.

    Thanks,
    Bryle

    November 5, 2021 at 4:20 pm #1266578
    carolyn2
    Participant
    This reply has been marked as private.
    November 9, 2021 at 6:32 pm #1269493
    carolyn2
    Participant

    It is still not working. I just put a new log in the dropbox. log.138f265d7080 I hope your developers are investigating.
    Thank you for your help!

    November 10, 2021 at 12:43 pm #1270114
    Bryle Crodua
    Moderator

    Hi @carolyn2,

    Apologies for the late reply.

    Can you try using a different remote storage? Have you tried using Google Drive or OneDrive?
    Can you test and see if you get the same issue, please?

    Thanks,
    Bryle

    November 10, 2021 at 7:04 pm #1270393
    carolyn2
    Participant

    It simply quit probably because I don’t have enough space on Google drive. I’m thinking I will reduce the size of the media file (16GB) and try again.

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