Troubleshoot Backup Issues

[DannaParticipant]

Hello UpdraftPlus,
I’ve trolled through a lot of community support tickets, and while I see my issue, I don’t see a solution.

Since the switch of web host providers I have not been able to complete a backup. I was seeing “resumption interval” issues, so I changed the “Split archives” from 400 MB to 50 MB.

This still triggers errors in cPanel, both Physical Memory Usage (which flys past 512MB pretty fast), as well as I/O Usage (screenshot in drop box).

I’ve put the log file in dropbox, as well as a cpanel screenshot and the Updraft Plus Site Information, which are here –
https://www.dropbox.com/sh/eoz63v5pjpr8d61/AABhJJh_698MTujGMArTgPGva?dl=0

Hoping you can help troubleshoot or point me in the right direction.
Thanks!

[Bryle CroduaModerator]

Hi,

Thanks for sending us the log.

Can you try to reduce the split archive size to 25Mb? Do you still get the same issue?

Regards,
Bryle

[DannaParticipant]

Bryle,
I changed the split archive size to 25Mb, and the backup did complete successfully. However, in cpanel it blows the I/O usage, Physical Memory Usage, and CPU usage to 100% at various times throughout the backup.

I’ve upload 2 new files to the dropbox: log.73d5b2902468-25MG-split-2-17 log and the 2-17 usage screenshot.
https://www.dropbox.com/sh/eoz63v5pjpr8d61/AABhJJh_698MTujGMArTgPGva?dl=0

Q1: Shouldn’t I be concerned with the server resource usage? Should I ask the web host provider for any changes?

Q2: Would it be helpful to break up the backup into sections? One run for the /Uploads folder and a different one for everything else?

Many thanks,
Danna

[Bryle CroduaModerator]

Hi,

Great! Glad it successfully completes at 25Mb.

Q1: UpdraftPlus has been designed to dependent on your server resources to run the backup. We recommend you to run the backup when website activity is low.

Q2: You could only run separate backups for the database and files. Alternatively, you can use the incremental backup feature to keep the resource usage low.

Regards,
Bryle

[Author]

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