Un-Assigning sites from Updraft Plus Add Ons

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Un-Assigning sites from Updraft Plus Add Ons

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1243053
    Antoinette Muller
    Participant

    Hello

    Is there a simple way to remove add ons from sites that have the addons assigned to them (old dev sites, for example). I don’t mean through the updraftplus central area. Just for the Premium add ons?

    #1243054
    Antoinette Muller
    Participant
    This reply has been marked as moderator-only.
    #1243305
    Bryle Crodua
    Moderator

    Hi,

    Please see FAQ how you can reset the licenses – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/.

    Regards,
    Bryle

    #1243364
    Antoinette Muller
    Participant

    Hello

    Yes, that’s how I thought it would work but unfortunately my account doesn’t seem to have that option.

    #1243719
    Bryle Crodua
    Moderator

    Hi,

    Have you, by the way, de-installed the plugin from those sites before deleting? Also, how many days since the plugin was de-installed from those sites? It would actually take at least 30 days.

    However, if you need the licence released/reset right away, let us know the site/s, so we can release it for
    you.

    Regards,
    Bryle

    #1243867
    Antoinette Muller
    Participant
    This reply has been marked as private.
    #1244050
    Bryle Crodua
    Moderator

    Hi,

    I have removed it now. I can also see that some of the sites are stuck in the old and expired license. Would like me to remove all those too? Please let me know.

    Thanks,
    Bryle

    #1244070
    Antoinette Muller
    Participant

    Thanks. Is it possible to transfer those to the new licence? If so that’d be great. Otherwise, please do reset.

    #1244282
    Bryle Crodua
    Moderator

    Hi Antoinette,

    I have removed the expired ones now.
    It appears that you have used up all your license. You need to review which websites are being used so you can re-assign the license.
    You can view your assigned sites here – https://updraftplus.com/my-account/licences/

    Thanks,
    Bryle

    #1244321
    Antoinette Muller
    Participant

    Great, thank you. I still can’t seem to un-assign anything from that area though. I’ll try clear my cache etc and see if that solves it, but if not, what’s the alternative?

    #1244440
    Antoinette Muller
    Participant

    Cleared my cache and still can’t do anything to un-assign. Any ideas?

    #1244691
    Bryle Crodua
    Moderator

    Hi Antoinette,

    What are those site/s you want to release/reset?
    Have you, by the way, de-installed the plugin from those sites before deleting? Also, how many days since the plugin was de-installed from those sites? It would actually take at least 30 days.

    Regards,
    Bryle

    #1245663
    Antoinette Muller
    Participant

    Hi, like I said in my previous messages, there are several sites – mostly from local dev installs – several of them long gone. I also have several sites stuck on an old licences. Is there no easier way to manage this myself since I mainly use the Migration options and for that I have, according to my account dashboard, unlimited access?

    #1246036
    Bryle Crodua
    Moderator

    Hi,

    The reset option will not appear immediately. It may take weeks. This is to avoid abuse in using this option.
    If you just want to use the migration add-on, you can activate the migrator add-on only instead of activating all add-ons. You can use the migrator add-on in as many sites as you want and you don’t have to worry about resetting the license.

    I have checked your license list and I’ve deleted the ones that I can tell is being used on a staging site.

    Thanks,
    Bryle

Viewing 14 posts - 1 through 14 (of 14 total)
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