UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Unable to connect to SFTP on Synology NAS
- This topic has 21 replies, 5 voices, and was last updated 2 years, 5 months ago by paul.b.
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September 18, 2021 at 6:26 pm #1229465paul.bParticipant
I’m trying to send backups via sftp to a Synology NAS. I’ve opened a custom port on the router to a custom port on the NAS and that port is defined in File Services > FTP > SFTP > Port Number.
The user name and credentials are correct in Updraft as is the port and server name.
When I test the connection in Updraft it errors out with
SFTP settings test result: Failed: SSH 2 login failed
Messages:
* PHP event: code E_USER_NOTICE: Cannot connect to https//xxxxxxxxxxx,dsmynas.org:5023. Error 32721. Unable to find the socket transport “https” – did you forget to enable it when you configured PHP? (line 1201, wp-content/plugins/updraftplus/vendor /phpseclib/phpseclib/phpseclib/Net/SSH2.php)
OKI’d be grateful for some clarification please. I don’t recall having to configure php for Updraft?
September 18, 2021 at 6:26 pm #1229466paul.bParticipantThis reply has been marked as moderator-only.September 20, 2021 at 9:04 am #1230510Bryle CroduaModeratorHi,
Please could you check if you have the SFTP for PHP extension configured?
If yes, it could be a firewall issue, please check with your hosting support if they allow outgoing SFTP connections.
Regards,
BryleSeptember 22, 2021 at 11:48 am #1232159paul.bParticipantThanks Bryle
I’m having a senior moment
My account is connected and I see the All Addons box visible but it’s been a couple of years since since I’ve been into this section and I can’t see all the individual extensions listed as I used to (I think!)
So where do I configure the extension please?
September 23, 2021 at 9:00 am #1232798Bryle CroduaModeratorHi Paul,
The last digit in a 4-part version number is the number of installed add-ons. If you have 2.16.61.0, that means you have 0 add-on/s installed.
The most common values are:
.0 – No add-ons installed
.1 – A single add-on installed
.25 – All add-ons installed (Full Premium)To activate the add-ons, this is done by entering your username and password in the “Premium/Extensions” tab.
After that you should see an update link from UpdraftPlus. Click on the link to update and it will install the add-ons.
The final version should be 2.16.61.25.I’m not yet senior but I get that moments too! :D
Thanks,
BryleSeptember 23, 2021 at 11:10 am #1232868paul.bParticipantSeptember 23, 2021 at 3:05 pm #1233049Bryle CroduaModeratorHi Paul,
You can ignore that message. You are all sent based on the screenshot and plugin version.
Thanks,
BryleSeptember 24, 2021 at 8:27 pm #1233999paul.bParticipantMy host says there’s no issue with sftp from the server so that means it’s Updraft or the target server. But that error message talked about an error in configuring Updraft. Why is it generating that message please?
September 25, 2021 at 11:54 am #1234359Bryle CroduaModeratorHi Paul,
I just want to clarify, are you still getting this error message?
* PHP event: code E_USER_NOTICE: Cannot connect to https//xxxxxxxxxxx,dsmynas.org:5023. Error 32721. Unable to find the socket transport “https” – did you forget to enable it when you configured PHP? (line 1201, wp-content/plugins/updraftplus/vendor /phpseclib/phpseclib/phpseclib/Net/SSH2.php)Regards,
BryleSeptember 25, 2021 at 4:38 pm #1234481paul.bParticipantYes
September 25, 2021 at 6:11 pm #1234519Udo NeumannParticipantPaul, I used it without issues on my Synology without issues
I used the Synology hostname xxxx.sysnology.me on port 22 and created an RSA fingerprint – worked like a charme
September 25, 2021 at 9:29 pm #1234613paul.bParticipantHi Udo
That’s good to hear. I’m not using the default port – I rarely do – but please could you tell me more about the RSA fingerprint
September 28, 2021 at 8:01 am #1236324paul.bParticipantUdo. If you’re on port 22 that’s ftp not sftp, right? My hosting company doesn’t allow external connection over ftp
September 28, 2021 at 8:02 am #1236325paul.bParticipantHi Bryle
Any futher news for me please?
October 8, 2021 at 6:33 am #1243893paul.bParticipantHi Bryle
I’m becoming desperate for a solutiom. I’m having to manually transfer files st the moment.
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