Unable to update plugin

[JohnParticipant]

When I tried to update UpdraftPlus today, I have been stuck on the update screen for almost 2 hours now, with a strange message:

Creating backup with UpdraftPlus…
Backup succeeded (view log…) – now proceeding with the updates…
Warning: Cannot modify header information – headers already sent by (output started at /home/f34cxe19drgf/public_html/wp-content/plugins/updraftplus/addons/autobackup.php:526)in/home/f34cxe19drgf/public_html/wp-
admin/includes/template.pho on line 2068
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode..
Updating Plugin UpdraftPlus – Backup/Restore (1/1)

[JohnParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

We’ve just released a fix to that issue.
Can you update the plugin to the latest version 2.23.3.x?
Let us know if that works.

Kind Regards,
Bryle

[JohnParticipant]

Trying to update to 2.23.3.x results in the same error message. I also have a WordPress message that says, “An automated WordPress update has failed to complete – please attempt the update again now.” WHen I click on the link for please attempt the update again now, it takes me back to the same place where I start to try to update the plugin. Please advise.

Thanks.

[JohnParticipant]

Just tried it again:

Update Plugin
Downloading update from https://updraftplus.com/?udm_action=download&slug=updraftplus&muid=1&etoken=9C4Mq3Qay1d4KZ1IuH1BelQIu%2FzvBIA%2FDrsDaaFSwyXzLdY1v9Z7xu5eXm4QmtKSuYjAgANqCqFIYlWywb%2BYVIjddkjaDBGPjq5Ny3E6zH213u9hOR57WDcKbC3GFOqnGPnEhrf5%2B0TTZZ%2FXvr0cjS5m%2BjolLUaTdjdnYCRp3FW6J1KAjF%2BzfHqub3aEa1xadDT70O9wvW4jxr0wNX7cFg%3D%3D&ig=/d27ce4c1…

Unpacking the update…

Fatal error: Cannot redeclare PclZipUtilPathReduction() (previously declared in /home/f34cxe19drgf/public_html/wp-content/plugins/matomo/app/vendor/matomo/decompress/libs/PclZip/pclzip.lib.php:5136) in /home/f34cxe19drgf/public_html/wp-admin/includes/class-pclzip.php on line 5434
There has been a critical error on this website. Please check your site admin email inbox for instructions.

[JohnParticipant]

If this helps, I am trying to update from 2.23.1.26 to 2.23.3.26

[Phil HendersonParticipant]

I’m unable to update the plugin as well. I get the Message that An automated WordPress update has failed to complete, the plugin update returns an Error -1 and the entire site goes into maintenance mode and kicks me out for several minutes.

[Phil HendersonParticipant]

False alarm on my issue. I found that Astra had an issue with their plugin that was causing everything to error, I disabled it and was able to update my Updraft plugin with no issues, and the automated WordPress update message is cleared.

[Bryle CroduaModerator]

Hi Phil,

Glad you were able to fix the issue,

@john can you de-install and re-install the plugin from scratch? If the same issue might be worth checking if it is a plugin/theme conflict?

Thanks,
Bryle

[JohnParticipant]

I uninstalled the plugin and reinstalled from scratch. I am now running version 1.23.3

How do I re-authorize my Premium status on this site?

[JohnParticipant]

Never mind!

I figured it out. I am now running 2.23.3.26 and everything looks fine. Thanks for your patience.

[Author]

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