Unassign licence from deleted AWS Bitnami instance ()

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  • September 19, 2021 at 3:57 pm #1230070
    colin.shine
    Participant

    I have been experimenting with Migrations from / to AWS Lightsail Bitnami WordPress Instances. I have deleted the destination instances and started up fresh ones a couple of times, but now I can’t install the Premium plugin any more because it appears my licence is still associated with the old deleted instances.

    How can I:

  • Disassociate my licence from the old (deleted) destination instance
  • Prevent this from happening again, should I decide to delete the current destination instance
September 19, 2021 at 3:57 pm #1230071
colin.shine
Participant
This reply has been marked as moderator-only.
September 20, 2021 at 12:03 am #1230296
Bryle Crodua
Moderator

Hi,

Please see FAQ how you can reset the license in the future – https://updraftplus.com/faqs/how-can-i-release-re-cycle-a-licence/.
Could you please provide us the site/s you want to release/reset?

Regards,
Bryle

September 20, 2021 at 8:23 am #1230491
colin.shine
Participant
This reply has been marked as private.
September 20, 2021 at 3:42 pm #1230735
Bryle Crodua
Moderator

Hi,

I checked your account and can’t see any websites listed under your licenses.

Thanks,
Bryle

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