Update doesn't work after renewal

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Update doesn't work after renewal

  • This topic has 3 replies, 2 voices, and was last updated 1 week, 1 day ago by Bryle Crodua.
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  • Author
    Posts
  • #470542
    jelliott
    Participant

    I just renewed my annual subsciption to UpdraftPlus, but am not able to update to the newest version using the WP update function. My order# is #470187. What can I do? Don’t want to lose all my settings! Thanks.

    #471097
    Bryle Crodua
    Moderator

    Hi,

    Apologies.
    To check further on this, could you please provide us your UpdraftPlus account email?

    Regards,
    Bryle

    #473246
    jelliott
    Participant
    This reply has been marked as private.
    #473521
    Bryle Crodua
    Moderator

    Hi,

    Apologies for the late reply.
    I have refreshed it for you now.

    Can you reconnect the plugin to our license server?
    This is done by entering your username and password in the “Premium/Extensions” tab.

    Regards,
    Bryle

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