UpdraftPlus Restore error: 500

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • April 29, 2021 at 3:03 pm #1112046
    Katherine Stephens
    Participant

    Restoring the “uploads” portion of a backup, getting a 500 error.

    https://pastebin.com/TpAzVPKL

    April 29, 2021 at 3:03 pm #1112047
    Katherine Stephens
    Participant
    This reply has been marked as moderator-only.
    April 30, 2021 at 5:17 am #1112665
    Bryle Crodua
    Moderator

    Hi Katherine,

    From the log, it shows that you are using a very old version of the plugin 2.16.23.1. Can you please update to 2.16.56.x and then try to run the restoration process again?

    Thanks,
    Bryle

    May 3, 2021 at 4:58 pm #1115789
    Katherine Stephens
    Participant

    I updated and got another error. https://pastebin.com/5exEpn58

    May 4, 2021 at 2:56 pm #1116633
    Bryle Crodua
    Moderator

    Hi Katherine,

    Your restoration process is being killed off or timed out early.
    Please could you (or your hosts/server admin) check the PHP error logs for any fatal errors or timeout notices from around the time of the attempted restorations?

    Kind Regards,
    Bryle

    May 13, 2021 at 8:32 pm #1125358
    Katherine Stephens
    Participant

    We addressed the timeout. I still got an error. Here is the log. https://pastebin.com/jYJytaKy

    May 14, 2021 at 1:04 pm #1125987
    Bryle Crodua
    Moderator

    Hi Katherine,

    It shows that the backup process is timed out or killed off.

    Could you try to reduce the backup archive split size. This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25mb, save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    You can check this video on how to split archive here https://www.youtube.com/watch?v=S6yuXojgUBY.

    Kind Regards,
    Bryle

    May 14, 2021 at 1:06 pm #1125988
    Katherine Stephens
    Participant

    Bryle, will this help in this instance since I am using an existing backup? Or would this only help with future backups that are created?

    May 15, 2021 at 7:42 pm #1127029
    udadmin
    Keymaster

    Hi Katherine,

    If you keep the ‘restore’ page open after progress has apparently stopped, after a while, that condition should be detected, and a resumption should occur. Please can you leave it open for some minutes, and verify whether that happens?

    David

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