- This topic has 11 replies, 6 voices, and was last updated 6 days, 22 hours ago by Bryle Crodua.
- October 11, 2021 at 1:39 pm #1246338John LaneParticipant
There appears to be a bug in UpdraftPlus version 184.108.40.206 that is causing the automated backup to fail. There is another thread on this; however, no action has been taken to-date.October 11, 2021 at 1:39 pm #1246339John LaneParticipantThis reply has been marked as moderator-only.October 11, 2021 at 7:59 pm #1246627BobParticipant
I’m experiencing the same thing. I’ve reverted all my sites to 220.127.116.11, which works fine. I’m hoping that UpdraftPlus development gets this fixed ASAP.October 12, 2021 at 5:26 pm #1247360zharley.dudeParticipant
Downloaded replacement ‘backup.php’ file, but it does not
fix the problem of the backup dying from retries & timeouts
before it can complete a backup. Not fixed yet…October 13, 2021 at 9:06 am #1247906aporterModerator
Thank you for your patience.
Can you replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached below:
This should resolve all your issues.
If you do continue to have issues please send the latest backup log so I can investigate.
AshleyOctober 13, 2021 at 10:31 am #1247944zharley.dudeParticipant
Replaced with the latest backup.php, but it still can’t complete a backup.
after many timeouts and retries, and UpdraftPlus says “File exists (/home2/oursite/public_html/wp-content/updraft/backup_2021-10-13-0548_oursite_9e6e11ea28c2-uploads2.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1634118712, time_now=1634119094, diff=382) (Oct 13 05:58:14)” This site is only 15GB. This is with file size at 2GB. My other websites don’t have this problem and are able to backup, even though they are much larger sites. PHP is 7.4. This site is in a different JustHost acct.
It gets going, but it starts having problems updating the zip.list.tmp or zip.tmp files and completing them & creating the next in the series.
Eventually Updraft dies thinking the process has died due to not being able to update the files and running out of time and retries.October 13, 2021 at 3:06 pm #1248099Bryle CroduaModerator
Please can you open a new ticket using this form – https://updraftplus.com/paid-support-requests/
Then send us login credentials to your website. Our developers would like investigate further on the issue.
BryleOctober 13, 2021 at 3:32 pm #1248122zharley.dudeParticipant
takes over 40 seconds to complete/close the current uploads.zip.tmp file and transition to the next uploads zip file, & then it never completes this process.
Host says they fixed the PHP timing limit issue. Still unable to complete a 15gb backup (always failing during the uploads zip files).October 13, 2021 at 6:14 pm #1248214BobParticipant
The backup.php file at https://we.tl/t-jq9f481E5n DOES appear to fix the problems I was experiencing.
BobOctober 13, 2021 at 10:05 pm #1248373thomas.priceParticipant
The backup.php file did not fix the issues for me.October 13, 2021 at 11:45 pm #1248431zharley.dudeParticipant
Did not fix issues for me.. ticket opened…log attached..October 14, 2021 at 9:09 am #1248708Bryle CroduaModerator
Hi @ thomas.price,
Please can you also submit new ticket here – https://updraftplus.com/paid-support-requests/
Provide us access too as Ashley would need to investigate.
@zharley.dude, I’ve already forwarded it to our developer.
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