UpdraftPlus version 2.16.62.25 Backup Keeps Failing

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  • #1246338
    John Lane
    Participant

    There appears to be a bug in UpdraftPlus version 2.16.62.25 that is causing the automated backup to fail. There is another thread on this; however, no action has been taken to-date.

    See: https://updraftplus.com/forums/topic/the-backup-is-being-aborted-for-a-repeated-failure-to-progress-14/

    #1246339
    John Lane
    Participant
    This reply has been marked as moderator-only.
    #1246627
    Bob
    Participant

    I’m experiencing the same thing. I’ve reverted all my sites to 2.16.61.25, which works fine. I’m hoping that UpdraftPlus development gets this fixed ASAP.

    #1247360
    zharley.dude
    Participant

    Downloaded replacement ‘backup.php’ file, but it does not
    fix the problem of the backup dying from retries & timeouts
    before it can complete a backup. Not fixed yet…

    #1247906
    aporter
    Moderator

    Hi @All

    Thank you for your patience.

    Can you replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached below:

    https://we.tl/t-jq9f481E5n

    This should resolve all your issues.

    If you do continue to have issues please send the latest backup log so I can investigate.

    Best Wishes,

    Ashley

    #1247944
    zharley.dude
    Participant

    Replaced with the latest backup.php, but it still can’t complete a backup.
    after many timeouts and retries, and UpdraftPlus says “File exists (/home2/oursite/public_html/wp-content/updraft/backup_2021-10-13-0548_oursite_9e6e11ea28c2-uploads2.zip.tmp), but was apparently not modified within the last 30 seconds, so we assume that any previous run has now terminated (time_mod=1634118712, time_now=1634119094, diff=382) (Oct 13 05:58:14)” This site is only 15GB. This is with file size at 2GB. My other websites don’t have this problem and are able to backup, even though they are much larger sites. PHP is 7.4. This site is in a different JustHost acct.
    It gets going, but it starts having problems updating the zip.list.tmp or zip.tmp files and completing them & creating the next in the series.
    Eventually Updraft dies thinking the process has died due to not being able to update the files and running out of time and retries.

    #1248099
    Bryle Crodua
    Moderator

    Hi @zharley.dude,

    Please can you open a new ticket using this form – https://updraftplus.com/paid-support-requests/
    Then send us login credentials to your website. Our developers would like investigate further on the issue.

    Thanks,
    Bryle

    #1248122
    zharley.dude
    Participant

    takes over 40 seconds to complete/close the current uploads.zip.tmp file and transition to the next uploads zip file, & then it never completes this process.
    Host says they fixed the PHP timing limit issue. Still unable to complete a 15gb backup (always failing during the uploads zip files).

    #1248214
    Bob
    Participant

    The backup.php file at https://we.tl/t-jq9f481E5n DOES appear to fix the problems I was experiencing.

    Thanks.

    Bob

    #1248373
    thomas.price
    Participant

    The backup.php file did not fix the issues for me.

    #1248431
    zharley.dude
    Participant

    Did not fix issues for me.. ticket opened…log attached..

    #1248708
    Bryle Crodua
    Moderator

    Hi @ thomas.price,

    Please can you also submit new ticket here – https://updraftplus.com/paid-support-requests/
    Provide us access too as Ashley would need to investigate.

    @zharley.dude, I’ve already forwarded it to our developer.

    Thanks,
    Bryle

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