Upgrade Install Error On Install

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This topic contains 8 replies, has 2 voices, and was last updated by  Doug 2 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #363443
    Doug
    Participant

    Upon installing the latest update I received this error:
    Warning: Creating default object from empty value in /home/public_html/wp-content/themes/TheSource/epanel/custom_functions.php on line 740

    Warning: Creating default object from empty value in /home/public_html/wp-content/themes/TheSource/epanel/custom_functions.php on line 740

    Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘Puc_v4p3_Plugin_Info’ not found in /home/public_html/wp-content/plugins/updraftplus/vendor/yahnis-elsts/plugin-update-checker/Puc/v4p3/UpdateChecker.php on line 494

    #363698
    Bryle Crodua
    Moderator

    Hi Doug,

    The best solution is to manually install the plugin via FTP. Download a fresh copy of the plugin from our install guide here. Then, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.

    After uploading the files, you can then activate the add-ons and connect plugin to UpdraftPlus.com from your WordPress dashboard.

    Kind Regards,
    Bryle

    #363804
    Doug
    Participant

    DId that originally – does not work.

    #363812
    Doug
    Participant

    One thing to mention is that even with the erros, the program does seem to run and backup.

    #364707
    Bryle Crodua
    Moderator

    Hi,

    What is the current UpdraftPlus version installed on your site? Do you have 2.16.8.24?

    Regards,
    Bryle

    #364885
    Doug
    Participant

    Please see the form I filled out. Yes, I am using the most recent version. Please focus on the support form I filled out which covers the issue of the adds ons not being installed. As indicated in that post and which I filed a tech support form, this was an issue in the past which was EASILY fixed by your tech who provided a download of the addons and program activated. Let’s get that working and see what issues that may fix. That is the most pressing issue at this time.

    #365163
    Bryle Crodua
    Moderator

    Hi,

    Please can you open a ticket here – https://updraftplus.com/paid-support-requests/ and provide us access to your site so we can check first hand.

    Regards,
    Bryle

    #365197
    Doug
    Participant

    Pleas read my other posts. GET THE ADDONS WORKING. Then we can see if the issues are still there. FOCUS ON THE IMPORTANT ASPECT FIRST. I have indicated clearly, the prime importance is getting the addons to work. They are needed and if your company cannot get them to work, then the other issues are unimportant since the product is of no value. I have been very specific in what needs to be fixed. Focus and get it done or refund and I will move to another product.

    #365207
    Doug
    Participant

    Read this:

    Back in April 2017 I had the same issue and corresponded back and forth WITHOUT your company seeming to understand the issue. Finally David Nutbourne figured out that the download you provided was causing the issue and sent me this email:

    —————————————————————
    From: David Nutbourne [mailto:[email protected]]
    Sent: April-10-17 06:42 AM

    Hi Doug,

    Apologies for the inconvenience.
    With Premium, the add-ons are grouped under ‘All Addons’ for the purpose of activation.

    I have activated a downloadable version of UpdraftPlus Premium with all add-ons pre-activated. You can find this in the Downloads section of your My Account page.
    Uninstall the current version of UpdraftPlus, and reinstall from the new download. No further steps should be required.

    Best Wishes,
    David

    ———————
    Why is this not being done now to fix this issue? I have waited since renewing early. The product was working fine until the renewal at which time the addons were gone and the product started giving errors. Its ludicrous to think that someone back in 2017 knew how to fix this, did fix it and yet nothing is being done once again. Last time ALL THE ERRORS disappeared once the proper product was provided. I had no issues after David provided me with the corrected download which is why I renewed again. Obviously this renewal went badly. So fix it.

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