Your paid access to UpdraftPlus updates for this site has expired.

[Kylie MellerParticipant]

Hi, I’m getting this message on all my clients website, but I do have an updated account. How can I fix this please?
Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus.

[Kylie MellerParticipant]

This reply has been marked as moderator-only.

[Bryle CroduaModerator]

Hi,

Apologies,

It appears that our licencing server did not recognise your purchase as a renewal.
I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

Regards,
Bryle

[Michael EisenrieglerParticipant]

I do have the same problem, could you fix this, please?

Regards,

Michael

[Bryle CroduaModerator]

Hi Michael,

Sorry, but upon checking your account I can see that all the licenses have expired.
You can check your licenses here – https://updraftplus.com/my-account/licences/

Please let me know if you have other questions.

Thanks,
Bryle

[Michael EisenrieglerParticipant]

I never had a paid license. I just bought the module for moving to a different server (Migrator, I think). But now I can’t update the free UpdraftPlus any more. Or am I now required to pay for the basic service, too?

Regards,

Michael

[Bryle CroduaModerator]

Hi Michael,

Could you please try to do an update again?
Let us know if it has worked.

Regards,
Bryle

[Michael EisenrieglerParticipant]

Thank you very much, it worked!

[Author]

Posts