UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Your paid access to UpdraftPlus updates for this site has expired.
- This topic has 13 replies, 4 voices, and was last updated 9 months, 3 weeks ago by Urliwurm.
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June 1, 2023 at 2:48 am #1811971solowizParticipant
Saw this error message on a client site, which uses my license. Same on my own site, and presumably the couple dozen other client sites I manage.
Can you please sort this out so I do not have to go to each and every site to renew the connection?
Thanks.
Peace,
Terri ZJune 1, 2023 at 2:48 am #1811972solowizParticipantThis reply has been marked as moderator-only.June 1, 2023 at 2:54 am #1811976solowizParticipantAlso, apparently I can’t even fix it directly in a site(s). I re-connected with my UpdraftPlus.com account, but clicking “If you bought new add-ons”…”then refresh” doesn’t do the job.
Clarification: my license automatically updated a few days ago.
June 1, 2023 at 5:38 am #1812069Bryle CroduaModeratorHi,
Apologies,
It appears that old/expired licences are stuck. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.
Regards,
BryleJune 1, 2023 at 8:15 am #1812141SaschaParticipantHello, I have the same/similar problem: “Your paid access to UpdraftPlus updates for 1 add-ons on this page has expired. To get access to updates (future features and compatibility of future WordPress versions) and support again, please renew.”
I had a personal licence which expired and an active business licence. Can you help me, assign all connected websites to the active licence?
June 1, 2023 at 12:09 pm #1812281Bryle CroduaModeratorHi Sascha,
Can you provide us the account email, so I can check?
You can tick the box ‘set as private reply’.Kind Regards,
BryleJune 2, 2023 at 7:25 am #1813023SaschaParticipantThis reply has been marked as private.June 4, 2023 at 8:08 am #1814639UrliwurmParticipantSame problem here – seems to start looking like a general problem after an automated subscription renewal?
Best regards, MartinJune 5, 2023 at 1:30 am #1815234Bryle CroduaModeratorHi Sascha,
Apologies,
It appears that old/expired licences are stuck. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.
Regards,
BryleJune 5, 2023 at 1:38 am #1815239Bryle CroduaModeratorHi Martin,
Can you provide us the account email, so I can check?
You can tick the box ‘set as private reply’.Kind Regards,
BryleJune 5, 2023 at 10:59 am #1815568UrliwurmParticipantThis reply has been marked as private.June 5, 2023 at 11:05 am #1815570SaschaParticipantThanks, it works now!
June 5, 2023 at 1:11 pm #1815653Bryle CroduaModeratorHi Martin,
Apologies,
It appears that old/expired licences are stuck. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.Regards,
BryleJune 5, 2023 at 1:31 pm #1815666UrliwurmParticipantThanks Bryle, I can confirm that is is working now as expected.
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