UpdraftPlus.Com returned a response that we are not able to understand

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  • Author
    Posts
  • May 30, 2016 at 2:28 pm #158334
    Nicolas
    Participant

    Hello,

    I try to install updraftplus on a new site and completing my identification information, I have the following message appears
    When errors occurred try trying to connect to UpdraftPlus.Com:
    UpdraftPlus.Com returned a response that we are not able to understand (given (s): N;)
    How to enable premium features on this site?

    cordially
    Nicolas

    May 30, 2016 at 4:43 pm #158353
    udadmin
    Keymaster

    Hi Nicolas,

    As a developer licensee, you can skip the step of needing to connect. Instead, use the zip file from your account page – https://updraftplus.com/my-account/. De-activate + de-install your existing UpdraftPlus, and install that one instead – it already has all the add-ons.

    Best wishes,
    David

    May 30, 2016 at 4:48 pm #158354
    Nicolas
    Participant

    I just do it with version 2.12.11.22 and I have access to paid add-ons but I still have the UpdraftPlus.Com error message returned a response that we are not able to understand (given (s): N;)

    May 30, 2016 at 9:12 pm #158392
    udadmin
    Keymaster

    Hi Nicolas,

    If you remove your email address from the Premium/Extensions tab, and press ‘Connect’, then it should then stop.

    David

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