- This topic has 10 replies, 4 voices, and was last updated 2 years, 11 months ago by udadmin.
-
Posts
-
I have used Updraftplus for several years now without too many problems. I am heavily reliant on it should a problem occur and I need to recover a site. I have 135 sites. I cannot check them all each week or month. At least it would not be efficient to do so. On several occasions now it has disappeared from the list of plugins as though it was never installed. As far as I can tell this may occur during an update. I have a case right now. I saw very briefly a message when I logged in that Updraftplus failed to update. That message has gone now. It is no longer showing in the plugin list. But I do know it is the plugins folder in the site. I see this around 5 times a year across 135 sites. It is unlikely to be a compatibility with other site plugins because I use pretty much the same set everywhere. I know how to fix it. I will have to go in with a file editor into the hosting and delete or rename the folder and reinstall it. It will pick up all of the settings and then be ok. The question is why?
I have left the site in that condition if you wish to take a look. I would like to prevent it from ever happening at all.
I visited a site 2 months ago to find that Updraftplus was missing, the same symptoms. When I renamed the folder and reinstalled it the last backup was 15 months ago. If that site had been attacked and taken down, I would have been in a lot of trouble recovering it. My expectation when I load any plugin into a site is it remains there.
Hi Mark,
Can you check with your host if they see any errors in their PHP error log around the time that the plugin was updated?
Regards,
BryleHi Mark,
Last update 1.16.57 – 08/May/2021.
You can see our changelog here – https://updraftplus.com/changelog/Thanks,
BryleHi Mark,
UpdraftPlus does not have any code for removing itself (even if you de-install it; removal of plugins is done by WordPress core, not by the plugins themselves). So, you’ll need to look elsewhere to find what is removing it. Does your hosting company have a policy against backup plugins? If files (such as plugin files) simply disappear from your hosting, then that’s something I’d definitely ask them about, because as I say, it’s not something the plugin has any code in to do itself.
David
To add my 2¢, I experience the exact same problem. Just had it happen this morning. UpdraftPlus is NOT in the list of plugins in WP admin, but it is in the Plugins directory, so that I have to clear it from that directory before I can reinstall. I use UDP on around 50 sites and it does this about once/month, on one site or another. Host has no problem with backup plugins, and there doesn’t seem to be anything in the site error logs that would point to this.
Hi Mark,
The “Plugins” page in your WP dashboard will display an entry for every file which has a directory in wp-content/plugins and in which the directory has a file with a “plugin header”. It is WP core that constructs that list, not the plugins themselves. If you do not find UD in the list, then you need to look in that folder. Look for wp-content/plugins/updraftplus. Is the folder there? If so, read the top of the file wp-content/plugins/updraftplus/updraftplus.php – is there a header there? One reason why there can be no header there is that if your site gets hacked, then the header can get replaced by the hacker’s own chosen code.
David
- The topic ‘Updraftplus disappears’ is closed to new replies.