Curl Error Backing up to Dropbox

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 6, 2015 at 4:19 pm #120180
    Eclipse
    Participant

    Hello,

    I’ve started to experience a backup error with updraft and dropbox. This is occurring on several of my sites with the same error. They’re hosted on different services so it’s either a plugin issue or a dropbox integration issue.

    0036.278 (0) Dropbox chunked upload exception (Dropbox_Exception): Internal Server Error (line: 177, file: /home2/smusrowi/public_html/wp-content/plugins/updraftplus/includes/Dropbox/OAuth/Consumer/Curl.php)
0036.285 (0) Dropbox error: Internal Server Error
0036.292 (0) An error condition has occurred for the first time during this job
0036.624 (0) Dropbox quota usage: normal=89594.6 Mb, shared=51855.7 Mb, total=1078528 Mb, available=937077.7 Mb
0036.630 (0) Dropbox: Attempt to upload: backup_2015-07-06-0906_SMUS_Rowing_Centre_3849e326fe00-db.gz to: smus/backup_2015-07-06-0906_SMUS_Rowing_Centre_3849e326fe00-db.gz
0038.409 (0) Dropbox chunked upload: 100 % uploaded (TVwtTfa3EoUUGYQvMCcOVg, 1019238)
0044.452 (0) Dropbox chunked upload exception (Dropbox_Exception): Internal Server Error (line: 177, file: /home2/smusrowi/public_html/wp-content/plugins/updraftplus/includes/Dropbox/OAuth/Consumer/Curl.php)
0044.477 (0) Dropbox error: Internal Server Error
0044.498 (0) Retain: beginning examination of existing backup sets; user setting: retain_files=2, retain_db=2

    Thoughts?
    Thanks

    July 6, 2015 at 5:26 pm #120181
    udadmin
    Keymaster

    Hi,

    Please can you clarify whether you are using the free, or paid version of UpdraftPlus? This question appears to have been posted both in the wordpress.org forum (which forbids questions about paid plugins – https://codex.wordpress.org/Forum_Welcome#Commercial_Products) and the updraftplus.com forum (which is only for questions about the paid plugin).

    David

    July 6, 2015 at 5:41 pm #120182
    Eclipse
    Participant

    Hi David,

    We’re using the paid version with all add-ons.

    Thanks

    July 6, 2015 at 7:09 pm #120192
    udadmin
    Keymaster

    Hi,

    The error is from Dropbox, and saying that the Dropbox server being contacted is currently having an internal issue. If you allow some time, then UD should keep retrying.

    David

    January 6, 2016 at 11:03 pm #139028
    Graham
    Participant

    WE are getting this error when trying to authenticate to Dropbox for the first time.

    Love advice how to resolve.

    Cheers

    January 6, 2016 at 11:26 pm #139036
    udadmin
    Keymaster

    Hi Graham,

    The best thing to do would be to open a new thread, and include the full error message or a screenshot. You can’t be getting the exact same issue as in this thread, as that is an error from the upload code, not from the authentication code. If you open a new thread, then we can take a look and advise.

    David

    January 6, 2016 at 11:27 pm #139037
    Eclipse
    Participant

    Hi Graham,

    In my case it was simply patience which resolved the issue. As Updraft Support indicated was an issue with contacting the Dropbox server which restored itself after some time.
    Give it a couple hours or a day and give it another shot.

    Cheers

    January 6, 2016 at 11:39 pm #139040
    Graham
    Participant

    I think we didn’t have curl installed – when I tried to connect to Vault it gave me a meaningful error message that enabled us to solve it! :-))

    Thanks for the quick replies, much appreciated!!!!

    Cheers

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