Error – Connect to Updraft Plus Vault

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    Posts
  • August 11, 2015 at 12:24 am #123803
    Thomas
    Participant

    Hi,

    I would like to connect my website to your new UpdraftPlus Vault. However, I get a Disconnect error: Error – UpdraftPlus.Com returned a response which we could not understand (data: )

    Also the login form to connect doesn’t show up in Firefox 39.

    Please advice

    Thanks, Thomas

    August 11, 2015 at 3:59 am #123814
    Thomas
    Participant

    I should probably add that the site is a multi-site instillation.

    August 11, 2015 at 9:26 am #123848
    udadmin
    Keymaster

    Hi Thomas,

    I would like to connect my website to your new UpdraftPlus Vault. However, I get a Disconnect error

    Please try again now – this should be fixed now.

    Concerning Firefox 39 – can you send us a screenshot, please? We can’t reproduce that error. We also have been using Firefox 39 since its release.
    Note that Firefox tries to remember page state , and sometimes does it wrongly. Does the form appear if you un-tick and then re-tick the UpdraftPlus Vault storage checkbox?

    David

    August 11, 2015 at 11:08 pm #123975
    Thomas
    Participant

    Hi David,

    yes, the problem is fixed. I’m connected now. Thanks for your help.

    Unfortunately I can’t send you a screenshot of the form. Everything works fine now. Maybe because I cleared the cache?

    However, the problem was when I clicked on ‘connect’ the form didn’t show up and the screen jumped back to the top of the page.

    Cheers
    Thomas

    August 12, 2015 at 8:53 am #124010
    udadmin
    Keymaster

    Hi Thomas,

    Great – glad it’s working now.

    It sounds like with the form the page just hadn’t finished loading. Most jQuery-powered things (and all the effects on the UD settings page are jQuery) don’t start working until the page finishes loading.

    David

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