All Add-ons supposed to be unlocked, but aren't

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  • November 16, 2015 at 7:19 pm #134498
    Lynn
    Participant

    Hello,

    I have the unlimited developer license and I’m setting up a new site to UpdraftPlus. I downloaded the newest version of the premium plugin (2.11.17.21) from https://updraftplus.com/my-account/ and entered my updraftplus.com username and password to unlock the Add-Ons. There is a green check by the “All addons” box, but all of the rest of the add-ons say “please follow this link to update the plugin..”.

    I have tried clicking the “If you bought new add-ons, then follow this link to refresh your connection” link, but it doesn’t unlock anything. How can I unlock the add-ons?

    Thank you.
    -Jordan

    November 16, 2015 at 7:22 pm #134499
    udadmin
    Keymaster

    Hi Lynn/Jordan,

    Please can you send me a screenshot of that, which includes the UpdraftPlus heading on the settings page as well as the add-ons tab? Use https://snag.gy if it helps.

    Your description of symptoms is inconsistent with having version 2.11.17.21 installed. It sounds like you’ve got a different version number installed. The screenshot will help diagnose that.

    David

    November 16, 2015 at 7:30 pm #134500
    Lynn
    Participant

    David,

    Here is the Add-ons tab including the heading with version number
    https://snag.gy/1SHvz.jpg

    And here is the Settings tab: https://snag.gy/JFUbv.jpg

    Thank you.
    -Jordan

    November 16, 2015 at 7:36 pm #134501
    udadmin
    Keymaster

    Hi,

    How did you install UD? Was it via FTP? It’s likely that some files have not transferred. Please can you verify the contents of the zip you’ve downloaded, in particular the directory updraftplus/addons/ , and compare it with what’s on your webserver (in wp-content/plugins/updraftplus/addons/ ) – I think there are some missing.

    If they’re not missing, then the problem is that the “addons” directory and its contents aren’t readable to PHP, and that you need to re-adjust the file permissions to make it readable.

    David

    November 16, 2015 at 7:51 pm #134503
    Lynn
    Participant

    David,

    Yes, I used to FTP to upload the plugin and your assumption was correct. The updraftplus/addons directory on the server was completely empty. I copied the files from the local addons directory up to the web server and then after refreshing the UpddraftPlus Add-ons page, everything appeared with green check marks. I am running a backup now and everything appears to be working correctly.

    Thank you for your quick responses!
    -Jordan

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