Error when trying to remove free version

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • November 24, 2015 at 1:29 am #135135
    Sebastian Vecchio
    Participant

    Hello guys,
    I just purchased the Business licence, tried to follow steps to activate it, but unfortunately I’m unable to remove the free version of updraftplus.
    Wordpress says that updraftplus.php cannot be completely removed.
    This is frustrating because I can’t even get to step number 2.

    I’m looking forward to your response.
    Regards.

    November 24, 2015 at 9:21 am #135150
    udadmin
    Keymaster

    Hi,

    This means that the file permissions on your WordPress setup are set up so that WordPress does not have permission to remove the file. Presumably you installed it via FTP? Whether so or not, you should use FTP to remove it. i.e. Remove the folder wp-content/plugins/updraftplus

    This is a good article for understanding more of how WordPress installs + handles plugins:
    https://updraftplus.com/understanding-wordpress-installs-plugins/

    Best wishes,
    David

    November 24, 2015 at 9:23 am #135151
    udadmin
    Keymaster

    P.S. As an alternative to FTP, you can use the file manager in your web hosting control panel.

    November 24, 2015 at 8:35 pm #135208
    Sebastian Vecchio
    Participant

    Thanks for the so quick response.
    Just one last question before proceeding:
    Will I lose the configuration I already have for backups after deleting the folder via FTP?

    November 24, 2015 at 8:43 pm #135209
    udadmin
    Keymaster

    Hi,

    No, you won’t.

    David

    November 25, 2015 at 1:15 am #135224
    Sebastian Vecchio
    Participant

    Thanks again for the prompt reply.
    This is giving me a headache guys.
    I can’t remove the files from the updraft folder (this never happened before when eliminating other plugins).
    When trying to remove the folder via FTP I get:
    550 symed: Permission denied
    for each file

    I really need this to work.
    Please help.
    Sebastian

    November 25, 2015 at 9:52 am #135249
    udadmin
    Keymaster

    Hi Sebastian,

    It sounds like you have UpdraftPlus files that are neither accessible to PHP, or to FTP, on your webserver. This isn’t something that can happen from inside WordPress – PHP programs (like WordPress and its plugins) don’t change file permissions (and usually can’t, even if they want to). In consequence, you’ll need to speak to your web hosting company, and ask them to 1) remove the folder wp-content/plugins/updraftplus for you, and to 2) advise you what ownership it had, such that it wasn’t possible for you to modify it either through WP or FTP (so that you can understand how it happened + how to prevent it).

    Best wishes,
    David

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