Installed UpdraftPlus Premium — Looks Like Free Version Uploaded

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 10, 2015 at 8:53 pm #136812
    Judith
    Participant

    Please help. I’m ready to migrate my site to new WP install, took all day to upload the files, am ready to “Restore” and find that I can’t “search and replace site location in the database”. I can’t figure out why the free version seems to have installed rather than my Premium version. I installed my Premium zipped file (updraftplus.1.9.26.zip) via its Dropbox location, like I always do.

    UpdraftPlus Backups is showing in my dashboard “Settings”, but once on the UpDraft page, there is no place for me to authenticate my account or add-ons. Neither can I “Manage Addons” from the plugin page.

    If I need to deinstall this version and start again, will I lose all the files that took hours to upload?

    I can’t figure out why has happened. Thank you for any help.

    December 10, 2015 at 9:00 pm #136813
    udadmin
    Keymaster

    updraftplus.1.9.26.zip

    Hi Judy,

    That’s a very old (in computing terms) version, from September 2014, with a couple of known security issues in it (long since fixed) – you shouldn’t install that. Instead, install the current version, which you can download from your account page here:

    https://updraftplus.com/my-account/

    Regarding the effects of de-installing, please see this FAQ:
    https://updraftplus.com/faqs/does-updraftplus-delete-all-its-settings-when-it-is-de-installed/

    Best wishes,
    David

    December 10, 2015 at 9:02 pm #136818
    Judith
    Participant

    Thanks for the quick response. When I deinstall what uploaded in order to install the current version, will I lose all the files that took literally hours to upload?

    December 10, 2015 at 9:04 pm #136820
    Judith
    Participant

    Sorry, just noticed the link. I’ll read through that documentation. Thanks.

    December 10, 2015 at 9:04 pm #136821
    udadmin
    Keymaster

    Hi Judith,

    Regarding the effects of de-installing, please see this FAQ:
    https://updraftplus.com/faqs/does-updraftplus-delete-all-its-settings-when-it-is-de-installed/

    David

    December 10, 2015 at 9:05 pm #136822
    udadmin
    Keymaster

    Hi Judith,

    It looks like our posts keep crossing! Glad you’ve got the link now.

    David

    December 10, 2015 at 9:06 pm #136824
    Judith
    Participant

    Well, though, I have not restored the uploaded files yet. Are they technically considered backups at that point? They are not on the server that I can see via my ftp client.

    December 10, 2015 at 9:09 pm #136825
    udadmin
    Keymaster

    Hi Judith,

    Where are they currently?

    David

    December 10, 2015 at 9:12 pm #136826
    Judith
    Participant

    I uploaded them via Updraft interface, and was ready to “Restore” them. I don’t exactly where they are physically before the restoring process, but I do not see them in the public_html folder on the server.

    December 10, 2015 at 9:15 pm #136828
    udadmin
    Keymaster

    Hi,

    They’re in wp-content/updraft – and de-installing/re-installing the plugin won’t affect them.

    David

    December 10, 2015 at 9:16 pm #136829
    Judith
    Participant

    The backups from my proofing site are still in my Updraft Dropbox. That’s where I was uploading them from — going from my proofing site to new WP site on my client’s server.

    December 10, 2015 at 9:23 pm #136830
    Judith
    Participant

    Maybe I have another problem. Weird. Now that I’ve taken a closer look, I do not even see the WP install on the server. But it must be there because the generic WP page is up.

    FYI: https://exerciseafterbreastcancer.com/ and hosting company is Site5.

    I’ll try to figure this out. Sorry if I bothered you for nothing. I really appreciate your quick attention. Thanks much!

    December 11, 2015 at 12:41 am #136849
    Judith
    Participant

    Thanks again for your help. I gave the WP install a few more hours (total of maybe 6 hours from installation!), and all the files (incl. the WP core AND the uploaded Updraft backups) finally showed up in my ftp client. Overall, I think it was a propagation issue. I did uninstall the “free” Updraft version and installed the latest Premium version per your suggestion, without issue. All is working fine now. I truly appreciate your immediate attention. I guess I needed to be A LOT more patient with the installation on the hosting server. Thanks again… for your lovely plugin, your patience and your great support.

    December 11, 2015 at 12:46 am #136850
    udadmin
    Keymaster

    Hi,

    Thank you – glad you got it working!

    David

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