- This topic has 1 reply, 2 voices, and was last updated 9 years, 1 month ago by Dee Nutbourne.
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Hey!
I purchased a one time support but in the confirmation mail it says that I need to activate my order on my blog. I can’t access my blog nor the admin sites though and purchased support to have my blog restored from the Udraft back-ups I saved.
Is that possible to do even if I can’t activate the order?
Hi Vanessa,
Apologies, the confirmation email is a standard email, and the activation instructions only apply to purchased add-ons/Premium.
If you send us your support request through the Support Form, we will look into it ASAP.
Best Wishes,
David
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