Error: the server sent us a response (JSON) which we did not understand.

UpdraftPlus Home Forums Paid support forum – UpdraftPlus backup plugin Error: the server sent us a response (JSON) which we did not understand.

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  • #137804
    zikri
    Participant

    Hi,

    I migrate my website from http://www.abc.com to http://www.def.com
    After migration, I click restore at http://www.def.com but it failed
    with message as follow. Please advice. Thank you.

    Error: the server sent us a response (JSON) which we did not understand. Error data:: <!DOCTYPE html>
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    <![endif]–>
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    <script src=”//html5shiv.googlecode.com/svn/trunk/html5.js”></script>
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    <div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-6 wpb_column column_container “> <div class=”wpb_wrapper”> <section class=”shortcode-action-box table shortcode-action-bg block-style-widget no-line”><div class=””><h2 style=”font-weight: bolder; text-align: center;”>Security</h2> <p style=”text-align: center; color: #6f7b8b; font-size: 12px;”>Developing an effective security system for network in the area of Internet financial services, e-commerce, business assets and provide more efficient security management system.</p> </div></section><div class=”ult-spacer spacer-56795152ab78d” data-id=”56795152ab78d” data-height=”30″ data-height-mobile=”10″ data-height-tab=”10″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div> </div> </div> <div class=”vc_col-sm-6 wpb_column column_container “> <div class=”wpb_wrapper”> <section class=”shortcode-action-box table shortcode-action-bg block-style-widget no-line”><div class=””><h2 style=”font-weight: bolder; text-align: center;”>Virtualization</h2> <p style=”text-align: center; color: #6f7b8b; font-size: 12px;”>Virtualization is the single most effective way to reduce IT expenses while boosting efficiency and agility – not just for large enterprises, but for small and midsize businesses too.</p> </div></section><div class=”ult-spacer spacer-56795152abe34″ data-id=”56795152abe34″ data-height=”30″ data-height-mobile=”10″ data-height-tab=”10″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div> </div> </div> </div><!– Row Backgrounds –><div class=”upb_no_bg” data-fadeout=”” data-fadeout-percentage=”30″ data-parallax-content=”parallax_content_value” data-parallax-content-sense=”30″ data-row-effect-mobile-disable=”true” data-img-parallax-mobile-disable=”true” data-rtl=”false” data-custom-vc-row=”” data-vc=”4.5.2″ data-theme-support=””></div><div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-6 wpb_column column_container “> <div class=”wpb_wrapper”> <section class=”shortcode-action-box table shortcode-action-bg block-style-widget no-line”><div class=””><h2 style=”font-weight: bolder; text-align: center;”>Wireless Solution</h2> <p style=”text-align: center; color: #6f7b8b; font-size: 12px;”>having easy and quick connection between your computers; and the ability to share a single internet connection</p> </div></section><div class=”ult-spacer spacer-56795152ad7f8″ data-id=”56795152ad7f8″ data-height=”0″ data-height-mobile=”10″ data-height-tab=”10″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div> </div> </div> <div class=”vc_col-sm-6 wpb_column column_container “> <div class=”wpb_wrapper”> <section class=”shortcode-action-box table shortcode-action-bg block-style-widget no-line”><div class=””><h2 style=”font-weight: bolder; text-align: center;”>Professional Services</h2> <p style=”text-align: center; color: #6f7b8b; font-size: 12px;”>Engage our professional team to ensure a predictable, timely, cost-effective implementation, and support services</p> </div></section><div class=”ult-spacer spacer-56795152ae11f” data-id=”56795152ae11f” data-height=”0″ data-height-mobile=”10″ data-height-tab=”10″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div> </div> </div> </div><!– Row Backgrounds –><div class=”upb_no_bg” data-fadeout=”” data-fadeout-percentage=”30″ data-parallax-content=”parallax_content_value” data-parallax-content-sense=”30″ data-row-effect-mobile-disable=”true” data-img-parallax-mobile-disable=”true” data-rtl=”false” data-custom-vc-row=”” data-vc=”4.5.2″ data-theme-support=””></div><div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px” data-anchor=”#product” id=”product”> <div class=”vc_col-sm-12 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”ult-spacer spacer-56795152af0c7″ data-id=”56795152af0c7″ data-height=”70″ data-height-mobile=”70″ data-height-tab=”70″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div><div id=”ultimate-heading56795152af719″ class=”uvc-heading ultimate-heading56795152af719 uvc-9952 ” data-hspacer=”line_with_icon” data-hline_width=”auto” data-hicon_type=”selector” data-hborder_style=”solid” data-hborder_height=”1″ data-hborder_color=”#eeeeee” data-icon_width=”32″ data-hfixer=”10″ data-halign=”center” style=”text-align:center”><div class=”uvc-main-heading ult-responsive” data-ultimate-target=’.uvc-heading.ultimate-heading56795152af719 h2′ data-responsive-json-new='{“font-size”:””,”line-height”:””}’><h2 style=”font-weight:bold;color:#666666;”>OUR PRODUCTS</h2></div><div class=”uvc-heading-spacer line_with_icon” style=”margin-bottom:50px;height:32px;”><div class=”ult-just-icon-wrapper “><div class=”align-icon” style=”text-align:center;”> <div class=”aio-icon none ” style=”font-size:32px;display:inline-block;”> <i class=”Defaults-angle-down”></i> </div></div></div></div></div><div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>AppDynamics</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>aruba</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>BlueCoat</div> </div> </div> </div> </div> </div><div class=”wpb_row wf-container 1250px” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>Brocade</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>HP Enterprise Security</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>Landesk</div> </div> </div> </div> </div> </div><div class=”wpb_row wf-container 1250px” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>nsfocus</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>nutanix</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>paloalto</div> </div> </div> </div> </div> </div><div class=”wpb_row wf-container 1250px” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>Skybox Security</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_single_image wpb_content_element vc_align_center”> <div class=”wpb_wrapper”> <div class=”vc_single_image-wrapper vc_box_border_grey”>Zebra</div> </div> </div> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> </div> </div> </div><div class=”ult-spacer spacer-56795152bdf4e” data-id=”56795152bdf4e” data-height=”70″ data-height-mobile=”70″ data-height-tab=”70″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div> </div> </div> </div><!– Row Backgrounds –><div class=”upb_color” data-bg-override=”0″ data-bg-color=”” data-fadeout=”” data-fadeout-percentage=”30″ data-parallax-content=”” data-parallax-content-sense=”30″ data-row-effect-mobile-disable=”true” data-img-parallax-mobile-disable=”true” data-rtl=”false” data-custom-vc-row=”” data-vc=”4.5.2″ data-theme-support=”” data-overlay=”false” data-overlay-color=”” data-overlay-pattern=”” data-overlay-pattern-opacity=”” data-overlay-pattern-size=””></div><div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px” data-anchor=”#contact” id=”contact”> <div class=”vc_col-sm-12 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”ult-spacer spacer-56795152bee61″ data-id=”56795152bee61″ data-height=”70″ data-height-mobile=”70″ data-height-tab=”70″ data-height-tab-portrait=”” data-height-mobile-landscape=”” style=”clear:both;display:block;”></div><div id=”ultimate-heading56795152bf348″ class=”uvc-heading ultimate-heading56795152bf348 uvc-6026 ” data-hspacer=”line_with_icon” data-hline_width=”auto” data-hicon_type=”selector” data-hborder_style=”solid” data-hborder_height=”1″ data-hborder_color=”#eeeeee” data-icon_width=”32″ data-hfixer=”10″ data-halign=”center” style=”text-align:center”><div class=”uvc-main-heading ult-responsive” data-ultimate-target=’.uvc-heading.ultimate-heading56795152bf348 h2′ data-responsive-json-new='{“font-size”:””,”line-height”:””}’><h2 style=”font-weight:bold;color:#666666;”>GET IN TOUCH</h2></div><div class=”uvc-heading-spacer line_with_icon” style=”margin-bottom:50px;height:32px;”><div class=”ult-just-icon-wrapper “><div class=”align-icon” style=”text-align:center;”> <div class=”aio-icon none ” style=”font-size:32px;display:inline-block;”> <i class=”Defaults-angle-down”></i> </div></div></div></div></div><div class=”wpb_row wf-container” style=”margin-top: 0px;margin-bottom: 0px”> <div class=”vc_col-sm-8 wpb_column column_container “> <div class=”wpb_wrapper”> <form class=”contact-form dt-form” action=”/” method=”post”> <input type=”hidden” name=”widget_id” value=”presscore-contact-form-widget–1″/><input type=”hidden” name=”send_message” value=””/><div class=”form-fields”><span class=”form-name”><label class=”assistive-text”>Name *</label><input type=”text” class=”validate[required]” placeholder=”Name *” name=”name” value=”” aria-required=”true”> </span><span class=”form-mail”><label class=”assistive-text”>E-mail *</label><input type=”text” class=”validate[required,custom[email]]” placeholder=”E-mail *” name=”email” value=”” aria-required=”true”> </span><span class=”form-telephone”><label class=”assistive-text”>Telephone *</label><input type=”text” class=”validate[required,custom[phone]]” placeholder=”Telephone *” name=”telephone” value=”” aria-required=”true”> </span><span class=”form-company”><label class=”assistive-text”>Company</label><input type=”text” placeholder=”Company” name=”company” value=”” aria-required=”false”> </span></div><span class=”form-message”><label class=”assistive-text”>Message *</label><textarea class=”validate[required]” placeholder=”Message *” name=”message” rows=”6″ aria-required=”true”></textarea> </span><p>Send messageclear<input class=”assistive-text” type=”submit” value=”submit”></p></form> </div> </div> <div class=”vc_col-sm-4 wpb_column column_container “> <div class=”wpb_wrapper”> <div class=”wpb_widgetised_column wpb_content_element sidebar-content”> <div class=”wpb_wrapper”> <section id=”presscore-contact-info-widget-2″ class=”widget widget_presscore-contact-info-widget”><div class=”widget-title”>MAIN OFFICE</div><div class=”widget-info”><ul class=”contact-info”>

  • <span class=”color-primary”>Cloud Vision Technology Sdn Bhd</span><br>Level 23-1<br>Premier Suite One Mont Kiara<br>No 1, Jalan Kiara Mont Kiara.<br>50480 Kuala Lumpur,<br>Malaysia
  • <span class=”color-primary”>Phone numbers:</span><br>+603 27856806<br>
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#137838
udadmin
Keymaster

Hi,

It looks like when the UD dashboard page sends a request to the WordPress back-end to begin the restore, the back-end is returning the site’s home page. That’s a symptom of the request being blocked by something else on the server. You should look in your server’s Apache and PHP error logs, to see what is logged there – and also disable any security modules that may be getting involved in the process (and/or check their logs).

David

#137847
zikri
Participant

Hi,
Thanks for the response.
Can you give a details how to do that? Because I’m not
so familiar with that. Sorry for inconvenience.

#137850
zikri
Participant

Hi,
Problem solved. Thanks

#137851
udadmin
Keymaster

Glad you got it fixed – what was it?

David

#137852
zikri
Participant

I read on 1 thread, and try to solve the modsecurity through htaccess file,
but it didn’t work. Luckily just now I found ModSecurity icon in
cPanel. I just turn it off, and the migration work like a charm. Thanks

#137854
udadmin
Keymaster

Is there an option to view the mod_security log, to see what mod_security objected to?

David

#137859
zikri
Participant

No..It just ON-OFF button.

Viewing 8 posts - 1 through 8 (of 8 total)
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