Renewed license already expired

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  • April 14, 2022 at 1:50 pm #1416406
    Harry Leeds
    Participant

    Hi I purchased a migrator license today April 14. The email confirmation says that it expires April 14 2023, in one year. But when I try to click on the zip file to download the new plugin a message says “Sorry, this download has expired Go to shop”. I cannot get the new plugin. Also on the sites I had migrator installed it does not show up. In my account on this site, it shows the purchase was for today but the language still says it expired in March 2022, when I just renewed it today. Crazy. You must fix this issue now.

    Also I was given a 20% discount to renew that was not automatically added but offer was in my email. So can I please have a license and that 20% off would be nice too. But right now I paid 30$ and I got nothing.

    April 14, 2022 at 1:51 pm #1416407
    Harry Leeds
    Participant
    This reply has been marked as moderator-only.
    April 14, 2022 at 4:22 pm #1416538
    Bryle Crodua
    Moderator

    Hi Harry,

    I can see that you were already able to download a copy of the plugin? Can you confirm please?

    Also, our record shows that this is a new purchase since last year the license was not renewed and the renewal coupon/discount is valid only 4 weeks before and 6 weeks after your license expires.

    Thanks,
    Bryle

    April 14, 2022 at 4:28 pm #1416543
    Harry Leeds
    Participant

    Support contacted me over email and I think they resolved the issue thanks.

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