License for domain assigned to site but plugin in site does not seem to see it

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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • July 17, 2022 at 2:00 am #1506672
    Albert Boulanger
    Participant

    Setting up multisite migration and using one license for the source and the other for the receiver but the receiver doe not see to license assigned to it. Also after migration, the sites migrated do not show up in the site list. Does the license needs to be reassigned if the IP changed?

    July 17, 2022 at 2:01 am #1506673
    Albert Boulanger
    Participant
    This reply has been marked as moderator-only.
    July 18, 2022 at 10:50 am #1507761
    Bryle Crodua
    Moderator

    Hi Albert,

    If it is a Multisite, you will have to activate the license to both sites as UpdraftPlus will not work if the Multisite add-on is not activated.
    You can remove/reassign a license later if one of the sites will be taken down.

    Thanks,
    Bryle

    July 18, 2022 at 11:48 am #1507802
    Albert Boulanger
    Participant

    Hi Byle,

    YES I thought that was the case. I set one of the URL of the multisite (using Bitnami’s utility — see https://docs.bitnami.com/ibm/apps/wordpress-multisite/configuration/configure-wordpress-multisite/) to one of the licensed URLs that I intended to use for the receiving end of the migration end and as the issue title says, License for domain assigned to the site but [updatft] plugin in the site does not seem to see it. That is the issue. Maybe the license can be reset and reassigned to the receiving site?

    Thanks for your help,
    Albert

    July 21, 2022 at 6:23 am #1510461
    nmavro73
    Participant

    I do not have a multisite but the license is not renewed. I paid for my order a month ago

    July 21, 2022 at 12:22 pm #1510662
    Bryle Crodua
    Moderator

    Hi,

    I’ve checked your account and it shows that your licences are good until 2023. Everything is up to date.
    May I know what site you are trying to connect?

    Regards,
    Bryle

    July 21, 2022 at 5:13 pm #1510868
    nmavro73
    Participant

    rb-wohndesign.de but i see that the site is expired on site list
    Expired updates subscription (2022-07-16) on: https://www.rb-wohndesign.de
    I see everything like this except 3-4 sites

    July 21, 2022 at 5:24 pm #1510872
    Albert Boulanger
    Participant

    Hi Bryle,

    Can you assist in getting the migration target (a new multisite instance) to acknowledge its license? As explained previously, it uses the URL of one of the 2 licenses purchased. The other is the migration source.

    Kindest regards,
    Albert Boulanger

    July 22, 2022 at 12:19 am #1511158
    Bryle Crodua
    Moderator

    Hi nmavro73,

    Can you please provide us the account email, so I can check?
    You can tick the box set as private reply.

    Regards,
    Bryle

    July 22, 2022 at 12:25 am #1511162
    Bryle Crodua
    Moderator

    Hi Albert,

    May I know what plugin version currenlty installed on your site and what site are you referring to, so I can release/reset the licence?

    Regards,
    Bryle

    July 22, 2022 at 6:15 am #1511390
    nmavro73
    Participant
    This reply has been marked as private.
    July 22, 2022 at 4:15 pm #1511826
    Bryle Crodua
    Moderator

    Hi @nmavro73,

    Please can you reconnect the site to our license server? This is to refresh the connection. After that the expired message should disappear.

    Thanks,
    Bryle

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