Licence Expired?

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    Posts
  • April 12, 2016 at 10:50 pm #151395
    Andrew.collins
    Participant

    I have the following message on my website however despite have a current licence.

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    I have tried uninstalling the plugin and reloading, I have also tried to reconnect however now on the plugin page I have the following message beside:

    Available for this site (via your all-addons purchase) – please follow this link to update the plugin in order to get it

    My most recent order number is #140879.

    Please let me know how I fix this.

    Thanks

    April 12, 2016 at 11:05 pm #151396
    udadmin
    Keymaster

    Hi,

    I think our licensing server was giving a wrong result there. I’ve tweaked it now. Please visit your ‘Updates’ page in WordPress, and reload the UpdraftPlus page – does that fix it?

    David

    April 14, 2016 at 11:16 am #151689
    Thorsten
    Participant

    Hello,

    I have the same problem.

    Order #150003 was placed on April 3, 2016 and is currently Completed.
    Licence type: Business (up to 10 sites)

    Thx for your support in advance

    Thorsten

    April 14, 2016 at 9:13 pm #151782
    udadmin
    Keymaster

    Hi Thorsten,

    That doesn’t sound like the same problem; please can you open a ticket here and explain the symptoms you’re seeing? https://updraftplus.com/paid-support-requests/

    David

    April 20, 2016 at 1:34 am #152622
    Lucas
    Participant

    Hello,
    i think i have the same Problem, i paid for a Expired Site but it dosent go.
    “You have an available licence”
    the old Ticketnumber:#73821
    and the new one #152621

    Thx vor helping

    April 20, 2016 at 7:21 pm #152774
    Dee Nutbourne
    Moderator

    Hi Lucas,

    Could you open a support ticket? https://updraftplus.com/paid-support-requests/

    We need confirmation on the sites that you need updating.

    Best Wishes,
    David N

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