Trouble generating key

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  • Author
    Posts
  • #159616
    Geoff
    Participant

    Hello there,

    Goal:
    To migrate https://cernevalley.co.uk
    to a new hosting account currently accessed via cernevalleycouk.ipage.com.

    I am using:
    Updraft Premium Version 2.12.13.22 (both sites)

    I go through the recommended steps on the new site (cernevalleycouk.ipage.com.) to migrate.
    I try to receive a backup from a remote site.
    I click on ‘create key’ with 2048byte encryption.

    After a couple of minutes I receive the following message in the “Your New Key” Window…

    Error: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>500 Internal Server Error</title>
    </head><body>
    <h1>Internal Server Error</h1>
    <p>The server encountered an internal error or
    misconfiguration and was unable to complete
    your request.</p>
    <p>Please contact the server administrator,
    and inform them of the time the error occurred,
    and anything you might have done that may have
    caused the error.</p>
    <p>More information about this error may be available
    in the server error log.</p>
    </body></html>
    (Internal Server Error)

    Could I please get some help on how to resolve this?
    Thanks.

    #159637
    udadmin
    Keymaster

    Hi Geoff,

    As this is an identical request to the ticket you’ve opened in our ticket system, I will reply to you there.

    David

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