Restore Timeout

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  • June 30, 2016 at 9:54 am #162457
    Jason
    Participant

    Lately I am having alot of trouble with Restore operations. I have the latest version of the paid plugin installed and when I attempt to restore with all 5 files selected it will timeout and fail. I then try them individually and depending on the file size anything over 10mb it will fail. I then get a message to “Continue Restoration” for and I try that about 10 times and then give up. So …

    1. Is there any back to make the restore files smaller on the site I am backing up?

    2. How can I troubleshoot the timeout?

    June 30, 2016 at 6:09 pm #162503
    Dee Nutbourne
    Moderator

    Hi Jason,

    To help us work out the cause of your problem, can you please send us a copy of the latest restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    The log will be too long to post directly, but you can copy the contents into an online tool (such as https://pastebin.com/ ) and post the link.

    Best Wishes,
    David N

    June 30, 2016 at 6:38 pm #162507
    Jason
    Participant

    No need for pastebin the file is quite short

    0000.020 () Opened log file at time: Thu, 30 Jun 2016 18:08:44 +0000 on https://www.brightline.ie
    0000.020 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 2.12.13.1 WP: 4.5.3 PHP: 5.3.29 (Linux cpanel2.webhost.ie 2.6.32-673.8.1.lve1.4.3.1.el6.x86_64 #1 SMP Thu May 5 16:06:47 EDT 2016 x86_64) MySQL: 5.5.50 WPLANG: en_US Server: Apache/2.4.18 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9 safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 40.9M | 41.3M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.445 () Free space on disk containing Updraft’s temporary directory: 13037.5 MB / Free disk space in account: 9746 MB (2.5 % used)
    0000.447 () Restore job started. Entities to restore: plugins. Restore options: {“updraft_restorer_replacesiteurl”:false,”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false}
    0000.463 () Entity: plugins
    0000.463 () restore_backup(backup_file=backup_2016-06-30-1843_beta2jascomie_99e0bbb1e471-plugins.zip, type=plugins, info=a:2:{s:4:”path”;s:47:”/home/brightline/public_html/wp-content/plugins”;s:11:”description”;s:7:”Plugins”;}, last_one=1)
    0000.463 () Unpacking backup… (backup_2016-06-30-1843_beta2jascomie_99e0bbb1e471-plugins.zip, 15.5 Mb)

    I the issue seems to be with the plugins as I restored several different sites today and they all timedout continously when I tried restoring just this folder. Ended up doing it via FTP for all 4 sites.

    June 30, 2016 at 10:24 pm #162555
    udadmin
    Keymaster

    Hi Jason,

    It’s likely that your web hosting company either has configured a really short maximum time that PHP processes (i.e. WordPress + its plugins, in this case) are allowed to run for, and/or a low limit on the amount of disk input/output (i.e. read/write) that PHP is allowed to do … and that, via that, it’s killing off UpdraftPlus quicker than it’s possible to unzip that 15Mb zip file. In that situation, unzipping manually on your PC and uploading via FTP is the right thing to do.

    David

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