All backup files corrupt!

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 11, 2016 at 8:02 am #163762
    Alexander
    Participant

    Hello,

    all zip-files I´ve created with updraftplus are corrupt.
    I get this error message:
    PCLZIP_ERR_BAD_FORMAT(-10)

    I want to restore my site on a subdomain for developement.

    I´ve tried all steps from your FAQs (https://updraftplus.com/faqs/error-message-pclzip_err_bad_format-10-mean/) but it doesn´t work.

    I even can´t open the zip files on my pc.

    I hope you can help!

    Regards,
    Alex

    July 11, 2016 at 8:04 am #163763
    Alexander
    Participant
    This reply has been marked as private.
    July 11, 2016 at 8:13 am #163764
    Alexander
    Participant

    Another information:
    I upload the files to dropbox

    In log-file there is this error message:
    PHP event: code E_WARNING: fwrite(): Unable to create temporary file, Check permissions in temporary files directory. (line 161, wp-content/plugins/updraftplus/includes/Dropbox/API.php) (Jul 11 10:12:08)

    July 12, 2016 at 4:54 pm #163973
    Dee Nutbourne
    Moderator

    Hi Alexander,

    From the logs, it appears that UpdraftPlus does not have permission to access the current temporary directory.

    You will need to contact your hosts and ask them to investigate the permissions for the temporary directory.

    Best Wishes,
    David N

    July 14, 2016 at 6:52 am #164229
    Alexander
    Participant
    This reply has been marked as private.
    July 14, 2016 at 5:52 pm #164318
    Dee Nutbourne
    Moderator

    Hi Alexander,

    Could you add the following line to your wp-config.php file, substituting the ‘[path_to_temp_dir]’ with the temporary directory path that your hosts gave you:

    putenv("TMPDIR=[path_to_temp_dir]");

    The line should go at the top of the file, just under the <?php line.

    Then could you attempt another backup to Dropbox?

    Best Wishes,
    David

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