Process stalled causing site 500 error

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  • July 12, 2016 at 6:52 pm #163997
    Kevin
    Participant

    Hi, I have been working with my Hosting Co to diagnose the many 500 errors my WordPress sites have been showing (20 sites I built annd manage for clients).

    The Hostin Co support found that Updraft processes were stalling and the memory usge was upward of 900mb

    here’s a copy from te error log.
    franktur 852794 0.0 0.8 330564 98472 ? S Jul11 0:02 | \_ /usr/bin/php /home/franktur/public_html/frankturnerracing/wp-cron.php
    franktur 852832 0.0 0.0 5768 2200 ? S Jul11 0:00 | \_ /usr/bin/zip -n .jpg:.JPG:.jpeg:.JPEG:.png:.PNG:.gif:.GIF:.zip:.ZIP:.gz:.GZ:.bz2:.BZ2:.xz:.XZ:.rar:.RAR:.mp3:.MP3:.mp4:.MP4:.mpeg:.MPEG:.avi:.AVI:.mov:.MOV -v -@ /home/franktur/public_html/frankturnerracing/wp-content/updraft/backup_2016-07-11-1306_Frank_Turner_Racing_4c533b07038a-plugins.zip.tmp

    Is there a way to prevent this happening again?

    Thanks.

    July 13, 2016 at 10:14 pm #164193
    udadmin
    Keymaster

    Hi,

    It sounds like either /usr/bin/zip on that webserver doesn’t function well, or that there is an extremely large file that it’s being asked to include.

    You can get UpdraftPlus to use a different zip engine by adding this to your wp-config.php, after the opening <?php line:

    define('UPDRAFTPLUS_NO_BINZIP', true);

    Then start a fresh backup.

    David

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