Backup shows server error after download

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  • This topic has 3 replies, 2 voices, and was last updated 11 years ago by Richard.
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  • September 24, 2013 at 11:53 am #17963
    Richard
    Participant

    Using 3.61 and latest updraft plus.

    Backup appears to go through with no errors.
    Shows 1 set available, click to open set
    Click ‘Database button’
    ‘Looks for DB entity’
    Click ‘Download to your computer’
    save dialogue opens and Downloads successfully.
    Click ‘Plugins’
    ‘Looking for entity’
    Click ‘download to computer’
    At that point both db section and plugins section both return this error

    Error: The web server returned an error code (try again, or check your web server logs)
    Even though the save file dialogue opens and downloads ok.

    Same happens for themes/ other files

    Checked logs for errors NONE Found.

    Happens on 2 sites now. What is this error, as the backups appear to be ok??

    Thanks

    EDIT tried restoring this backup to local WAMP all worked perfectly, The errors seems to be false, what d’you thinK??

    September 24, 2013 at 7:24 pm #18312
    udadmin
    Keymaster

    Hi,

    The place that displays that error is an error handler that can’t get invoked unless something untoward happened…. if you open up your web browser’s developer console (usually by pressing Ctrl-Shift-J or F12), then you may see an error there – is there one?

    David

    September 27, 2013 at 6:56 am #18314
    udadmin
    Keymaster

    Hi Richard,

    I managed to reproduce this. If you de-install and then re-install a fresh copy of UpdraftPlus, then it should be gone. Or wait for the next release. The message is harmless and can be ignored.

    David

    September 27, 2013 at 10:26 am #18316
    Richard
    Participant

    Thanks David, I have been trying to find some debug data, but nothing useful to report, hence no response till now. However, I think you’re correct; the error message is the error. Thanks again

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