updraftplus wont install

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 24, 2014 at 11:47 am #18015
    Cliff
    Participant

    I bought the update to create folders in my dropbox for back ups and de-installed the free version.
    After downloading the new plugin zip file i tried to install it but got the following error:

    —-
    Installing Plugin from uploaded file: updraftplus.zip
    Install package not available.

    Return to Plugins page
    —-

    It looks to me the zip file was incomplete, or is it something else?

    January 24, 2014 at 12:52 pm #18554
    udadmin
    Keymaster

    Hi Cliff,

    To test if the zip file you have download is incomplete, unzip it on your computer – does it give any errors when you do so?

    Having read the WordPress code to see what causes the message “Install package not available”, I think the problem is with your WordPress install. Are you able to download *any* plugin and upload it using that interface? e.g. Can you go to https://wordpress.org/plugins/no-weak-passwords/ and download the plugin and upload it without that error appearing?

    In either case, you can resolve the issue by uploading the plugin via FTP:
    1) Unzip it on your computer. There should be a resulting folder “updraftplus”
    2) Upload it into the directory wp-content/plugins in your website (i.e. it becomes wp-content/plugins/updraftplus)

    Then go to the ‘Plugins’ page to activate it, and carry on with the rest of the setup tasks.

    Best wishes,
    David

    January 24, 2014 at 1:04 pm #18555
    Cliff
    Participant

    Hi david,

    Yes I have had no issues with this method before, I will try the ftp method now.

    Thanks

    January 24, 2014 at 1:34 pm #18556
    Cliff
    Participant

    Yes, ftp’ing the uncompressed folder worked fine! Thanks

    January 24, 2014 at 5:22 pm #18557
    Tilman
    Participant

    Hi,

    I don’t know how to open a new topic here so I write here.

    The migration of my offline site at Xampp to my webspace went great. No problem at all.

    I tried to do it the other way around (from the webspace to the local xampp) but it does not work at all.It messes up the data base somehow.

    Now I have updated everything. New Xampp, newest wordpress, newest theme, all plug ins new. I can activate and install the updraftplus 1.8.1. with no problem. I can even activate the paid migration add on, but then I am forced to update the thing to 1.8.1.5 or so. When I do this the whole plugin is gone. No more in the plugin list. Just gone.
    Is there a place where I could download the 1.8.1.5 directly or any other trick I did not think about ?

    I did spend the whole day on this problem….no fun.

    Thanks!
    Tilman

    January 24, 2014 at 5:30 pm #18558
    udadmin
    Keymaster

    Hi Tilman,

    The link for a new thread is on this page – search for the words “New Topic” – https://updraftplus.com/forums/support-forum-group1/paid-support-forum-forum2.0/ – please do start a new thread, as the original author of this thread won’t want to receive emails about your issue.

    Also, do check your UpdraftPlus version – the current version is 1.8.5; are you sure you’ve got 1.8.1?

    Best wishes,
    David

    January 24, 2014 at 5:43 pm #18559
    udadmin
    Keymaster

    Hi Tilman,

    Actually, this is now fixed. It was a server issue at our end. If you de-install and then re-install, then all should work now.

    Many thanks,
    David

    January 24, 2014 at 5:43 pm #18560
    udadmin
    Keymaster

    P.S. Sorry for the trouble!

    David

    January 24, 2014 at 10:42 pm #18568
    Tilman
    Participant

    Hi David,

    great, every thing is working now.

    Thanks!
    Tilman

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