subscription renewal order 2 times instead 1

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  • June 28, 2023 at 12:22 pm #1835288
    Roberto
    Participant

    Hi,

    Why you company get from my debit card 2 subscription instead of one. I didn’t apply for 2 subscription. I had only one subscription and in my dashboard now appear I have 2 active subscription.

    In view of above, please, give my money back from the Subscription #1155533 was started on June 17, 2021 7:25 pm. Only I need to remain active the subscription #1470804, was started on June 13, 2022 4:51 pm and is currently active.

    I’m looking forward to hearing from you,

    Kind regards,
    Roberto Hernández
    Chief Executive Officer

    Mail: [email protected]

    June 28, 2023 at 12:22 pm #1835289
    Roberto
    Participant
    This reply has been marked as moderator-only.
    June 28, 2023 at 4:50 pm #1835505
    Bryle Crodua
    Moderator

    Hi,

    It shows that you have manually purchased the renewal last year that caused the duplicate subscription. Is it okay if we can just extend your license to 2-years? Instead of a refund?

    Please note too that subscription will auto-renew yearly. No need to purchase manually.

    Thanks,
    Bryle

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