Split: Errors occurred when trying to connect to Google Cloud

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 20, 2016 at 7:53 am #185748
    Stephen
    Participant

    Hi,

    I just purchased the Google Cloud Support add-on and I’m trying to follow the instructions on how to install it.

    It is asking me to connect to my UpdraftPlus account by putting in my email and password. When I do so, I’m getting the following error:

    cURL error 7: Failed to connect to 2400:cb00:2048:1::6819:9115: Network is unreachable

    I have tried to edit wp-config.php by adding the following:
    define(‘UPDRAFTPLUS_IPV4_ONLY’, true);

    However this has not worked either.

    Please assist!

    December 20, 2016 at 6:30 pm #185851
    Dee Nutbourne
    Moderator

    Hi Stephen,

    Could you please ask your hosts to check if a firewall is blocking the cURL connection?

    Best Wishes,
    David N

    December 20, 2016 at 10:58 pm #185889
    Stephen
    Participant

    Thanks, David. That part works now.

    However, I have followed the procedure to set up Google Cloud, including setting up my unique Client Id, etc.

    I have authenticated without error.

    However, when I attempt an immediate backup, it gives an error in the log, saying No Google Cloud Storage settings were found.

    I checked everything again and I have done exactly what the instructions ask for.

    Please assist in getting this resolved.

    December 21, 2016 at 12:03 am #185895
    Stephen
    Participant

    Hi David,

    I have narrowed the issue down to one error: apparently I don’t have access to the bucket I created.

    Please explain how I go about configuring access to this bucket?

    December 21, 2016 at 4:01 pm #185992
    Dee Nutbourne
    Moderator

    Hi Stephen,

    Did you create the bucket manually through Google Cloud, or was the bucket created by UpdraftPlus automatically?

    I will also split this into a new thread, as this is a different topic

    Best Wishes,
    David N

    December 21, 2016 at 9:24 pm #186044
    Stephen
    Participant

    Hi David,

    I have tried both methods but neither works. At first I entered my project id and a new bucket name, hoping that UpdraftPlus would create it for me. That didn’t work – it gave an error, saying “you do not have access to this bucket”.

    Then I went into my GoogleCloud account and created a bucket there. After that, I entered the new bucket name into UpdraftPlus.

    I got the same error.

    December 23, 2016 at 12:57 pm #186230
    udadmin
    Keymaster

    Hi,

    Can you check that UpdraftPlus has authenticated against the same Google account as your Google Cloud storage is in? If in doubt, you can re-authenticate.

    David

    December 28, 2016 at 11:02 am #186668
    Stephen
    Participant

    Hi David,

    I can confirm that it is the same Google account. I tried re-authenticating but I’m still getting the same error.

    I think the best thing would be for me to get a refund on this add-on, as it simply isn’t working for me. Please advise how I can go about getting a refund?

    Thanks –
    Steve

    December 28, 2016 at 2:24 pm #186689
    Dee Nutbourne
    Moderator

    Hi Steve,

    To process a refund, please could you open a support ticket through our Customer Support Form?

    In the body of the support ticket, please could you quote the URL of this thread?
    (https://updraftplus.com/forums/topic/split-errors-occurred-when-trying-to-connect-to-google-cloud/)

    Best Wishes,
    David N

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