Turn on Subscription Auto-Renew

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 11, 2023 at 11:00 pm #1874020
    James Becker
    Participant

    How do I turn on my subscription auto-renewal?

    August 11, 2023 at 11:00 pm #1874021
    James Becker
    Participant
    This reply has been marked as moderator-only.
    August 12, 2023 at 1:58 am #1874104
    Bryle Crodua
    Moderator

    Hi James,

    You can change it to a subscription on your next renewal.
    To renew your access manually, simply purchase the same product again and select the ‘This is a renewal’ checkbox at checkout.
 To buy the same product again, you can either go to the shop and select ‘Subscription’ renewal method.

    Kind Regards,
    Bryle

    August 12, 2023 at 1:46 pm #1874409
    James Becker
    Participant

    YIKES!!! I did as you said… I “Renewed” my subscription and now I have 20 unexpired licenses!!??!? What is going on? I had ten licenses and I just wanted to renew them, but it seems I have now purchased another 10???? Your thoughts?? I only wanted to renew my existing subscription.

    August 12, 2023 at 2:03 pm #1874427
    Bryle Crodua
    Moderator

    Hi James,

    I’ve already updated your licences.

    Kind Regards,
    Bryle

    August 12, 2023 at 5:11 pm #1874568
    James Becker
    Participant

    Hello Bryle,

    I’m confused. Before I renewed my licenses the expiration date was 2023-11-05. So why do they now all expire on 2024-08-12? I thought the renewal would be added to the end of the old expiration date (2023-11-05). Thoughts??

    August 14, 2023 at 2:43 am #1875601
    Bryle Crodua
    Moderator

    Hi James,

    The system automatically adjusted the expiry date of your licences as you have created a new subscription.
    As mentioned on previous post, it should be made on scheduled renewal (which is 6 weeks before and 4 weeks after licence expiry).

    However, since it’s not the case, I’ve already updated the licence expiry dates on your account as well as the renewal schedule of your active subscription.

    Everything is already up to date.

    Kind Regards,
    Bryle

    August 15, 2023 at 12:38 am #1876504
    James Becker
    Participant

    Thank you Bryle,

    It is so nice to deal with an online company that responds in a timely manner!

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