- This topic has 11 replies, 3 voices, and was last updated 7 years, 10 months ago by Dee Nutbourne.
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I wish to migrate my site using Dropbox storage. It seems to connect to Dropbox okay but when I try to retrieve the backup data, I get the following:
Download uploads (Jan 10, 2017 22:50):
Error: Download failed
The requested URL returned error: 400
The requested URL returned error: 400The console just says that the remote fetch failed.
I don’t use Rackspace at all but the ‘last log message’ says: Cloud Files authentication URL: https://auth.api.rackspacecloud.com (Jan 11 01:44:41)
And here is the end of the log file (URLs redacted):
0000.114 () Free space on disk containing Updraft’s temporary directory: 159611.8 MB
0000.115 () Requested to obtain file: timestamp=1484088600, type=uploads, index=0
0000.115 () File does not yet exist locally – needs downloading
0000.117 () Requested file from remote service: dropbox: backup_2017-01-10-2250_b_007b5aa7671f-uploads.zip
0000.353 () Dropbox error: exception ‘Dropbox_CurlException’ with message ‘The requested URL returned error: 400’ in /wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/Curl.php:163
Stack trace:
#0 /wp-content/plugins/updraftplus/includes/Dropbox2/API.php(546): Dropbox_Curl->fetch(‘POST’, ‘https://content…’, ‘files/download’, Array)
#1 /wp-content/plugins/updraftplus/includes/Dropbox2/API.php(276): UpdraftPlus_Dropbox_API->fetch(‘POST’, ‘https://content…’, ‘files/download’, Array)
#2 /wp-content/plugins/updraftplus/methods/dropbox.php(434): UpdraftPlus_Dropbox_API->getFile(‘b.d…’, ‘/home/…’, NULL, true)
#3 /wp-content/plugins/updraftplus/admin.php(1082): UpdraftPlus_BackupModule_dropbox->download(‘backup_2017-01-…’)
#4 /wp-content/plugins/updraftplus/admin.php(1026): UpdraftPlus_Admin->download_file(‘backup_2017-01-…’, ‘dropbox’)
#5 /wp-content/plugins/updraftplus/admin.php(904): UpdraftPlus_Admin->do_updraft_download_backup(0, ‘uploads’, ‘1484088600’, ”)
#6 /wp-includes/class-wp-hook.php(298): UpdraftPlus_Admin->updraft_download_backup(”)
#7 /wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(Array, Array)
#8 /wp-includes/plugin.php(453): WP_Hook->do_action(”, Array)
#9 /wp-admin/admin-ajax.php(91): do_action(Array)
#10 {main}
0000.670 () An error condition has occurred for the first time during this job
0000.672 () Remote fetch failed
0000.673 () Remote fetch failed. File /wp-content/updraft/backup_2017-01-10-2250_b_007b5aa7671f-uploads.zip did not exist or was unreadable. If you delete local backups then remote retrieval may have failed.In the meantime I will upload the backups manually so no hurry but if you could look into this at some point I would be most grateful. Thank you!
Hi Mike,
This is a known bug that is affecting some users, the recommended solution is to manually upload the backup. I’m having difficulty reproducing the bug, which means I can not fix the issue.
It seems to be a very specific setup causing the issue.
Would you be able to provide me with some more information to try and help reproduce the bug.
If you could provide the full backup log, it’s probably to big to post here but you could use something like pastebin and share that link here. Also could you confirm what folder in Dropbox your backup is located in? (i.e UpdraftPlus or UpdraftPlus.com) and when the backup was taken.
Best Wishes,
Ashley
Hi Mike,
The issue appears to be limited to older backups or authenticated sites that were created before the switch to the newer Dropbox remote storage method.
Could you possibly give the dates for the following? This will help us debug the issue.
- When the backup set was created
- When the site was first connected to Dropbox
- Which Dropbox folder the backups are stored in
You can set your reply to ‘private’ if you prefer.
Best Wishes,
David NThis reply has been marked as private.This reply has been marked as private.This reply has been marked as private.This reply has been marked as private.
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