Your paid access to UpdraftPlus updates for this site has expired

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Viewing 15 posts - 1 through 15 (of 54 total)
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    Posts
  • February 2, 2017 at 11:14 pm #192219
    Steve
    Participant

    I have renewed my license and entered the email [email protected] and password in the support tab, however, I still get the error at the top saying:

    Your paid access to UpdraftPlus updates for this site has expired. You will no longer receive updates to UpdraftPlus. To regain access to updates (including future features and compatibility with future WordPress releases) and support, please renew.

    Regards
    Steve

    February 3, 2017 at 6:30 pm #192357
    Dee Nutbourne
    Moderator

    Hi Steve,

    Apologies. It appears that your site was stuck on an expired licence.
    I have removed this licence from your account. Please could you refresh the connection to your account?

    Best Wishes,
    David N

    February 5, 2017 at 10:31 pm #192623
    Steve
    Participant

    This has fixed the problem. Thanks.
    Regards
    Steve

    May 8, 2018 at 3:00 pm #279834
    Gabriel
    Participant

    Same thing is happening to me…

    May 8, 2018 at 4:50 pm #279889
    Dee Nutbourne
    Moderator

    Hi Gabriel,

    I have adjusted your licenses now.

    Best Wishes,
    David N

    May 8, 2018 at 10:48 pm #279978
    Gabriel
    Participant

    thank you!

    May 9, 2018 at 4:21 pm #280148
    Craig
    Participant

    Hi David, the same thing has happened to me too, could you update it please.

    Kind regards.

    May 9, 2018 at 5:49 pm #280169
    Dee Nutbourne
    Moderator

    Hi Sophie,

    I have updated your licenses now.

    Best Wishes,
    David N

    May 10, 2018 at 1:11 am #280242
    Kermit
    Participant

    I’m having a similar issue. Could you check?

    May 10, 2018 at 7:37 am #280276
    Art Project Group
    Participant

    Same issue here!

    Kind regards.

    May 10, 2018 at 7:39 am #280277
    Gabriel
    Participant
    This reply has been marked as private.
    May 10, 2018 at 11:03 am #280302
    Dee Nutbourne
    Moderator

    Hi @Kermit, @Emilio,

    Please could you let me know the method that you used to renew (e.g. via a renewal link emailed to you, manually via the shop with a coupon, etc)?

    We have recently changed the pricing tiers for UpdraftPlus Premium. When renewing (as you have over 35 sites connected), you should have been shown a notice regarding this, and recommended the Enterprise package.

    As you were not informed of the change at time of renewal, I have extended the unlimited license now.

    Best Wishes,
    David N

    May 10, 2018 at 12:47 pm #280320
    Kermit
    Participant

    Via an email – here is what it showed. https://imgur.com/a/KY86Nw3 – and no, it doesn’t mention any license changes in the email or when I clicked on the renewal.

    Keep in mind, I already had a purchased the tier for unlimited licenses – ethically (if not legally – as I can’t speak to that) it is wrong of your company to downgrade customers in that manner. I’ve renewed faithfully for two years now. Why did your company think it could make such a change?

    How would you react if your internet provider sold you your internet connection with unlimited bandwidth (in writing) and then decided to change it one year so that your plan now only gave you the first 35gigs and you had to upgrade to a more expensive plan?

    This is what you’re doing to your customers. You sold customers like myself an unlimited plan, then unilaterally changed it to a 35 user plan.

    Kermit Woodall

    May 28, 2018 at 6:34 pm #284288
    Elaine
    Participant

    I have the same issue on all my sites.

    May 28, 2018 at 7:07 pm #284294
    Kermit
    Participant

    Apparently, we’re not going to get an answer on this. It’s my guess the accountants took over the company and they don’t really care that we purchased developer licenses for unlimited installs. It seems they’d rather try to sell to our clients instead of honoring their agreements with us.

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