Upgraded from Plus to Premium

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  • February 25, 2017 at 8:39 pm #195961
    Scott
    Participant

    I recently had my account expire with several sites listed on it. I just purchased Premium and how when I try to uninstall plus and install premium on my sites, It keeps telling me that I need to Upgrade to premium. I can’t activate any of the plugins when I log in using my account information. I even wiped all of the settings to try and start over.

    The first site I’d like to migrate over is http://www.triviatour.com

    What am I doing wrong?

    February 27, 2017 at 7:37 pm #196222
    Dee Nutbourne
    Moderator

    Hi,

    Apologies, it appears that our licencing server did not recognise your purchase as a renewal.
    As such, your sites were stuck on the old, expired licences.

    I have now adjusted your licences to correctly reflect your purchase. You should now be able to activate your add-ons.

    Best Wishes,
    David N

    March 4, 2017 at 3:40 am #196990
    Scott
    Participant

    Thanks for your help.

    I do have one small issue, however. There are several sites on there that I no longer wanted to renew for the year. I thought I would have the choice which ones to renew. Now I have no more site licenses to renew for two more sites that I need the backup for.

    The sites I don’t want covered anymore are:

    PrettyLoaded.org
    WarfordOthodontics.com
    LolosBlog.com
    FarwestRotary.org

    Is there any way possible for you to free those up for me?

    Thanks again for your help!

    Scott

    March 6, 2017 at 7:54 pm #197425
    Dee Nutbourne
    Moderator

    Hi Scott,

    I have reset those licences for you now.
    Please ensure that UpdraftPlus Premium is removed from those sites, if possible.

    Best Wishes,
    David N

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