system error

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  • December 27, 2023 at 4:06 pm #1995396
    William Theis
    Participant

    Updraft plus throws this system error:

    today’s system error was:

    [Wed Dec 27 01:07:14.550881 2023] [:error] [pid 32303] [client 172.70.126.232:0] BEGIN failed–compilation aborted at /home2/imagewor/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9.
    [Wed Dec 27 01:07:14.550689 2023] [:error] [pid 32303] [client 172.70.126.232:0] Compilation failed in require at /home2/imagewor/public_html/wp-content/plugins/updraftplus/includes/get-cpanel-quota-usage.pl line 9.

    pretty sure it came from UpdraftPlus. any thoughts?

    December 27, 2023 at 4:07 pm #1995397
    William Theis
    Participant
    This reply has been marked as moderator-only.
    December 27, 2023 at 4:43 pm #1995423
    Paul Bevan
    Keymaster

    Hello,

    This issue can occur if the quota is not available in cPanel. Please could you add the following line to your wp-config.php file?


    define('UPDRAFTPLUS_SKIP_CPANEL_QUOTA_CHECK', true);

    Apologies I should have addressed this in your previous post.

    Best,

    Paul

    December 29, 2023 at 4:36 pm #1997084
    William Theis
    Participant

    I put that at the very end of the wp-config.php but the backup did not run. here is the system log error log file

    https://pastebin.com/tWSb7XYK

    and the Updraft log file

    https://pastebin.com/tWSb7XYK

    I rescanned for log files and no new one appears

    December 29, 2023 at 11:34 pm #1997347
    William Theis
    Participant

    I did a “Backup Now” that seems to be successful. Here is it’s logfile

    https://pastebin.com/FDfCH6qg

    December 30, 2023 at 2:42 am #1997446
    William Theis
    Participant

    guess I mispasted that pastebin file. use this instead for the logfile
    https://pastebin.com/syn8N8W3
    for the

    December 30, 2023 at 4:05 pm #1997807
    William Theis
    Participant

    and it seemed to work last night unattended

    logfile https://pastebin.com/tVMMmjLc

    so maybe it’s working?

    there are still system errors like these but I don’t know if they are from Updraft

    [Fri Dec 29 14:41:40.917986 2023] [:error] [pid 4675] [client 172.69.135.49:0] client denied by server configuration: /home2/imagewor/public_html/wp-admin/admin-ajax.php, referer: https://imageworkx.us/wp-admin/options-general.php?page=updraftplus&tab=backups

    [Fri Dec 29 17:34:52.450034 2023] [cgi:error] [pid 21691] [client 172.69.7.64:0] AH02809: Options ExecCGI is off in this directory: /home2/imagewor/public_html/wp-content/uploads/code-execution.php

    December 30, 2023 at 8:22 pm #1997983
    Vanessa
    Moderator

    You backup looks good, it completes with no errors.
    For your other issue, these are more server configuration issues
    For the client denied by server issues, please see this documentation: https://kdaws.com/learn/how-to-fix-client-denied-by-server-configuration-error/
    For your second issue, can you try adding this to your .htaccess

    Options +ExecCGI

    If you are unsure, you can ask your hosting to look into these issues

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