My renewal hasn’t taken effect

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  • January 1, 2024 at 6:12 pm #1999319
    Philip
    Participant

    I renewed my subscription for Updraft Premium in September, a couple of months before it expired. While it is still making scheduled backups it is no longer doing backups before updates, a premium feature. Looking in my account it seems I have 10 unexpired licences, and I see an expired license for the website I care about, baynordic.org. I can see in the Premium/Extensions tab that the account is connected. But it shows that I am supposed to follow some links to update. When I follow them I just end up on the plugins page again.

    How do I get my Premium renewal enabled on my site?

    Thanks

    January 1, 2024 at 6:12 pm #1999320
    Philip
    Participant
    This reply has been marked as moderator-only.
    January 2, 2024 at 1:51 am #1999562
    Bryle Crodua
    Moderator

    Hi,

    Apologies,
    It appears that old/expired licences are stuck. I have adjusted your licences, so the renewal message should now disappear. If this does not happen automatically, you can refresh your connection through the ‘Premium/Extensions’ tab.

    Kind Regards,
    Bryle

    January 2, 2024 at 1:49 pm #1999936
    Philip
    Participant

    yes, thank you, all is working now

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