BACKUP TAKING FOREVER

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  • January 3, 2024 at 10:58 am #2000746
    Niamh Cussen
    Participant

    I JUST GOT THE PREMIUM. I DONT EVEN KNOW IF THAT IS ACTIVATED ON MY WORDPRESS. MY BACKUP IS TAKING SO LONG IT HAS BEEN ON FOR HOURS AND DOES NOT MOVE NOW.
    CAN SOMEONE HELP, PLEASE

    January 3, 2024 at 10:58 am #2000747
    Niamh Cussen
    Participant
    This reply has been marked as moderator-only.
    January 3, 2024 at 12:51 pm #2000828
    Bryle Crodua
    Moderator

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Kind Regards,
    Bryle

    January 4, 2024 at 6:52 pm #2002048
    Jason Stevenson
    Participant

    I have the exact same problem. I have waited 6 hours now and the backup is still not complete

    January 4, 2024 at 6:54 pm #2002051
    Jason Stevenson
    Participant

    How do you want the log file sent. I need to move this site tonight. I’ve been trying for 2 days now just to get the backup to complete

    January 4, 2024 at 8:08 pm #2002102
    Vanessa
    Moderator

    Hi,

    You can use a tool such as patebin.com and submit it here or you can contact us using this form and attach your log to the form before submitting it: https://updraftplus.com/paid-support-requests/

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