Can't get licence to renew at my site

UpdraftPlus Home › Forums › Paid support forum – UpdraftPlus backup plugin › Can't get licence to renew at my site

Tagged: , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • May 8, 2017 at 12:41 pm #208030
    Mika
    Participant

    Hi! I just purchased a renewal licence to my UpDraft multisite-plugin but I can’t get the plugin to update or the renewal-warnings to dissappear. I’ve changed my page to https (http is no longer in use) is this the cause and if it is can I get my licence to change from https:// to https:// or did I just purchase the renewal in vain….? I installed the UpDraft plugin from scratch and it didn’t do the trick…

    Thanks,
    Mika

    May 8, 2017 at 5:24 pm #208099
    Dee Nutbourne
    Moderator

    Hi,

    Apologies, it appears that our system did not recognise your purchase as a renewal. As such, your site was stuck on the old licence.

    I have now updated your licence to reflect your purchase. Please could you try to update again?

    Best Wishes,
    David N

    May 9, 2017 at 7:08 am #208199
    Mika
    Participant

    Hi,

    Thanks for the help! I got it working now. I renewed the migrator part so then it let me update the plugin to the newest version. I didn’t have it activated (migrator) in this site but still it seemed to require that to be renewed. So the issue was resolved.

    Mika

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Can't get licence to renew at my site’ is closed to new replies.