Restore unsuccessful

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  • May 1, 2024 at 9:54 pm #2118627
    Tabea Stoop
    Participant

    When trying to restore from a backup, I always get an error on the restore of some plugins:

    0129.366 () PHP event: code E_WARNING: unlink(/home/ABC/www/XYZ/wordpress/wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/debug/debug-bar-start.php) [function.unlink.php]: No such file or directory (line 382, wp-admin/includes/class-wp-filesystem-direct.php)
    0129.376 () Error message: Could not move the files into place. Check your file permissions.
    0129.377 () Error data (move_failed): (2) /home/ABC/www/XYZ/wordpress/wp-content/upgrade/e20e3341/plugins/ajax-search-for-woocommerce -> /home/ceecoach/www/XYZ/wordpress/wp-content/plugins/ajax-search-for-woocommerce

    However, nothing with the file permissions has changed and the permissions are set to 755 for the complete wp-content folder.
    This results in an incomplete restore that also leaves updraft unavailable ‘The plugin updraftplus/updraftplus.php has been deactivated due to an error: Plugin file does not exist.’

    May 1, 2024 at 9:54 pm #2118628
    Tabea Stoop
    Participant
    This reply has been marked as moderator-only.
    May 2, 2024 at 12:29 am #2118700
    Bryle Crodua
    Moderator

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the restoration log only?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file and copy the contents into an online tool (such as http://pastebin.com/ )

    Kind Regards,
    Bryle

    May 2, 2024 at 8:41 pm #2119531
    Tabea Stoop
    Participant
    This reply has been marked as private.
    May 7, 2024 at 3:32 am #2123667
    Bryle Crodua
    Moderator

    Hi,

    The process appears to have been timed-out or killed off by the server.
    Please ask your host/server admin to increase the maximum_execution_timeout, site memory and I/O limit.

    Thanks,
    Bryle

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