No response on support ticket for more than two weeks

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  • June 24, 2024 at 9:03 am #2165165
    Benjamin Karlog
    Participant

    Hello

    I am awating a response on ticket #47493 for multiple weeks now. Please get someone to look at it.

    Best regards Benjamin

    June 24, 2024 at 9:03 am #2165166
    Benjamin Karlog
    Participant
    This reply has been marked as moderator-only.
    June 24, 2024 at 3:02 pm #2165404
    Paul Bevan
    Keymaster

    Hello,

    Thank you for your message. I have looked at the helpdesk ticket and it appears one of our support team has responded directly to you. There seems to have been an issue with an undeliverable email, apologies for the inconvenience.

    Best,

    Paul

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