Automatic Renewal issue

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    Posts
  • August 19, 2024 at 6:56 pm #2211085
    Eric Cheung
    Participant

    Hi Support,

    I’m using UpdraftPlus Premium (Business), and I did not receive any disocunt in automatic renewal, please help to check, thanks.

    Regards,
    Wing

    August 19, 2024 at 6:56 pm #2211086
    Eric Cheung
    Participant
    This reply has been marked as moderator-only.
    August 20, 2024 at 5:52 am #2211395
    Bryle Crodua
    Moderator

    Hi Wing,

    I have already made the changes on your account.
    Your subscription will automatically renew on August 22, 2024.

    Kind Regards,
    Bryle

    August 21, 2024 at 3:58 pm #2212452
    Eric Cheung
    Participant
    This reply has been marked as private.
    August 22, 2024 at 6:11 am #2212923
    Bryle Crodua
    Moderator

    Hi Wing,

    I’m afraid that our system does not currently allow for the payment method to be changed for an active subscription.

    If you wish to change the payment method now, you can cancel your existing subscription here https://updraftplus.com/my-account/subscriptions/. This will allow you to start a new subscription with the desired payment method.

    Kind Regards,
    Bryle

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