Cannot claim add-on

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • August 1, 2017 at 11:29 am #222226
    Mathis Nitschke
    Participant

    Hi, I just purchased 3 times Dropbox folders to backup three of my sites. For the first one I installed everything easily and it works. But for the second I cannot claim the add-on. I can connect to Updraft but it won’t show me the option to claim my add-on. This worked perfectly on the first site. Can you please help?
    Bests,
    – mathis

    August 1, 2017 at 2:30 pm #222274
    Bryle Crodua
    Moderator

    Hi Mathis,

    It appears that our licensing server was experiencing temporary problems.
    Can you try activating the add-on to your site now?

    Best Regards,
    Bryle

    August 1, 2017 at 2:41 pm #222277
    Mathis Nitschke
    Participant

    Thanks, works now!

    August 12, 2017 at 11:16 am #224140
    Alex Glusman
    Participant

    Hi guys:
    I have the exact same problem Mathis has above. I tried refreshing and even uninstalling the UpdrapftPlus plugin and re-installing it but I can’t claim the add on still.

    Can you please help?
    Thanks.
    Alex

    August 12, 2017 at 4:05 pm #224169
    cristina
    Participant

    Same here, cannot claim the add on, which in fact is the UpdraftPlus Premium package.
    Looking forward to a solution to this problem.

    August 15, 2017 at 3:20 pm #224612
    Dee Nutbourne
    Moderator

    Hi,

    Apologies for the delay.


    @Alex    : From our records, it appears that the licence has been assigned to a site. Please could you send us the URL of the site you are attempting to activate the add-on on?


    @cristina    : Could you confirm the URL of the site you are attempting to activate UpdraftPlus Premium on?

    Best Wishes,
    David N

    August 15, 2017 at 10:43 pm #224682
    Alex Glusman
    Participant

    Hi @David
    I’ve got three licenses for the Dropbox Folders Add On. I’ve successfully installed the first one on https://www.aglusmanclinpsych.com.au. I’m trying to activate the other two on https://beany.com.au and https://alexglusman.com. I’ll be buying a fourth one shortly, just hoping it all works first.
    Thanks.
    Alex

    August 16, 2017 at 6:17 pm #224842
    Dee Nutbourne
    Moderator

    Hi @alex,

    Apologies, it appears that there was a glitch in our licencing server, and only a single licence was added to your account.

    I have now added the two other licences. You should now be able to connect your sites correctly.

    Best Wishes,
    David N

    August 17, 2017 at 12:38 am #224904
    Alex Glusman
    Participant

    Thanks! That worked!
    Cheers,
    Alex

    January 3, 2018 at 8:09 pm #252829
    drougeau
    Participant

    I have the same problem of above, I cannot claim any addons, I purchased the UpdraftPlus Premium package. Please, I need a solution to this problem with urgency.

    January 4, 2018 at 5:53 pm #253000
    Dee Nutbourne
    Moderator

    Hi @drougeau,

    I have replied to your other thread.

    Best Wishes,
    David N

    April 18, 2018 at 12:15 am #275278
    Egberto Ponte Moreno
    Participant

    Hi,

    I have the same problem. Can you help me, please?

    Thank,

    Egberto

    April 19, 2018 at 4:29 pm #275712
    Dee Nutbourne
    Moderator

    Hi Egberto,

    From our records, all your licenses (except for the Migrator) have been assigned to a site.

    Please could you check your licenses here:
    https://updraftplus.com/my-account/licences/

    If any licenses are assigned to a site that they should not be, or a site that no longer exists, let us know, and I can reset those licenses for you.

    Best Wishes,
    David N

    April 19, 2018 at 5:21 pm #275738
    Egberto Ponte Moreno
    Participant
    This reply has been marked as private.
    April 20, 2018 at 3:50 pm #275921
    Dee Nutbourne
    Moderator

    Hi Egberto,

    From our records, it appears that your two latest purchases were processed as renewals for your two Dropbox licenses that expired in February.

    I have adjusted your licenses to give you two fresh licenses, rather than extend the old.

    You can now assign sites to your new licenses, but the original two are expired.

    Best Wishes,
    David N

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