Updraft creates new folder in Google Drive

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  • #2303942
    Martijn
    Participant

    Hi there,

    I use Google Drive to save my back-up files for several webssites. Every site has is own folder in which new back-up files are added. For example backup-websites-updraftplus/site-name

    Since yesterday every site back-up creates a complete new folder backup-websites-updraftplus/site-name in which all files are added. I use version 2.24.11.26

    Can you please help?

    Best,

    Martijn

    #2303945
    Martijn
    Participant
    This reply has been marked as moderator-only.
    #2304388
    Vanessa
    Moderator

    Before this were the backups going into an existing folder.
    Have you wiped your settings or anything like that?
    Does this happen with every backups or is the issue intermittent?
    Did this happen after an update or anything like this.
    Have you reauthorised your Google Drive?
    Google has recently made a few changes which may be be playing a part in this.

    #2304395
    Martijn
    Participant

    Hi Vanessa,

    Yesterday I installed a new website, authorised Updraft Plus and this happened

    Today I created a back-up in an existing website (no changes) and the same thing occured: it creates a complete new folder (same name as the existing one) and keeps on uploading the backup files into that folder. It seems to create a new folder once, and all backup files end up there. Even with a second backup.

    Best regards,

    Martijn

    #2305901
    Vanessa
    Moderator

    This is due to some changes Google made.
    Currently, Google’s scope only permits access to folders and files created by the specific app.
    Unlike the previous version, we can no longer access all folders and files.

    It used to be possible for the Google user to decide, this option has now been taken away.
    Google, again unannounced, also removed other options which allowed a user to choose.

    Ultimately all apps connecting with Google services have experienced these changes.
    With no warning it has created problems for app users. The apps played no part in it.

    As the issue was due to a nuance in Google’s systems we have no way to repair it.
    The issue was a temporary one and it should have now resolved.

    You will need to remove the extra folders.

    As you can see from my explanation, our options are pretty much zero in this case.
    We’re obviously sorry for the inconvenience. Even though we were not the cause of it.

    #2306757
    Martijn
    Participant

    Hi Vanessa,

    Thanks for your message. I understand your explanation

    I chekced it again. A new directory is first created. All backup files (also from other websites) are placed in this directory. Now that I know that’s how it works, it’s no problem for me. It’s annoying that Google works like this without notice.

    Thanks again

    Martjin

Viewing 6 posts - 1 through 6 (of 6 total)
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