Multisite showing renewal needed but already renewed

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  • This topic has 2 replies, 2 voices, and was last updated 7 years ago by Arista.
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  • October 10, 2017 at 4:29 pm #234410
    Arista
    Participant

    Hello,

    I renewed my multisite backup plugin through an email you recently sent me, but my site is still saying I need to renew the plugin. I’ve tried following a few different link alerts from the site, but the message is still there. How does the plugin know that I’ve renewed? I have actually purchased this plugin twice this year, as I needed it for another multisite I was creating. Please advise. I don’t want my backups to stop but I do want these alerts to go away.

    October 10, 2017 at 6:10 pm #234436
    Dee Nutbourne
    Moderator

    Hi,

    Apologies, the purchase was not recognised as a renewal.

    I have adjusted your license to correctly reflect the purchase.
    Please can you refresh the connection to your account through the Premium/Extensions tab?

    Best Wishes,
    David N

    October 10, 2017 at 6:19 pm #234437
    Arista
    Participant

    Thank you. That worked!

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